技術 101 ·Feb 16, 2024

Electric or manual wheelchairs on high-speed rail

Can electric wheelchairs be taken on high-speed trains? Yes, both manual and electric wheelchairs can be taken on high-speed trains!

During holidays and festive seasons, many people choose to travel. In addition to flying, high-speed rail has also become a popular mode of transportation in recent years. Therefore, we receive many inquiries from customers: Can wheelchairs be taken on high-speed trains? Yes, both electric wheelchairs and manual wheelchairs can be taken on high-speed trains!

To make it easier for wheelchair users to travel, we have specially listed the relevant steps, explaining how to take a wheelchair or electric wheelchair on a high-speed train.

Steps for Wheelchairs on High-Speed Rail

輪椅上高鐵

* Each high-speed train has two wheelchair user spaces in carriage seven.

輪椅高鐵卡位

Detailed Explanation of Steps

1) Ticket Purchase: Users need to reserve a wheelchair-accessible seat when purchasing tickets.

2) Reservation: If you need to borrow a wheelchair for use within the station area, or require staff assistance with boarding, please notify MTR (T.: +852 21200888) one day before your departure date to make a reservation.

3) Check-in: An accessible ticket counter is located in the B1 concourse, where wheelchair users can use a priority lane to quickly complete ticket and baggage checks.

4) Boarding: Board the train independently or with assistance from station staff.