Medical Equipment Subsidy for Government Servants
Eligible civil servants or retired civil servant customers can apply for the following government subsidies with invoices from HOHO Medical Supplies
(Subject to relevant government terms and conditions; please refer to the government's information below for details)
Reimbursement / Direct Payment of Medical Expenses
For the reimbursement of medical expenses to civil servants and eligible persons, medical certificates can be issued by HA attending doctors for drugs/equipment (including wheelchairs, electric wheelchairs and rehabilitation beds)/services that meet the following conditions:
- a.) The item is for therapeutic purposes (lifestyle items used for personal convenience or choice rather than medical need, or items unrelated to the treatment of illness are not included); and
- b.) There are no other free treatments of comparable efficacy available from the Hospital Authority; or, if there are, the patient has not responded well clinically to such alternative treatments.
Civil servants and eligible persons who do not apply for reimbursement of medical expenses may also apply to the Director of Health for direct payment to external suppliers. However, they must first obtain a medical certificate issued by an HA attending doctor and the supplier must accept the direct payment arrangement. If the application is not approved by the Director of Health, or if the approved amount is less than the actual amount payable, civil servants and eligible persons must pay the remaining balance directly to the external supplier.
Retired Civil Servants Welfare Fund
The Civil Service Bureau has established the Retired Civil Servants Welfare Fund, managed by the Retired Civil Servants Service Group. This fund aims to provide financial assistance to retired civil servants in genuine hardship or to families of deceased retired civil servants. Retired civil servants (those receiving a pension or provident fund, rather than an additional gratuity) or surviving spouses or dependent children of deceased retired civil servants, regardless of their place of residence, may apply for assistance from the fund. Assistance granted from the fund is a one-off payment. The main factors for approving or disapproving a case include the income and expenditure of the applicant and their family members, and whether they have received assistance from other funds of a similar nature. If approved, the maximum amount that can be granted is the full amount.
For inquiries regarding the application assessment and related payment and accounting arrangements, please contact the Medical Reimbursement Unit of the Finance Division, Department of Health (Tel: 3107 3415 or 3107 3417).All applications must be approved based on expenditure receipts.
For retired civil servants, to obtain application forms, please contact the Retired Civil Servants Service Group (Tel:2810 3850).
Applications for reimbursement/direct payment of medical expenses should be submitted by civil servants and retired civil servants. Applicants must complete the application form for reimbursement/direct payment of medical expenses (excluding cancer drugs provided by the Hospital Authority) and send the completed form, along with itemized bills/original receipts from our company, to the Director of Health (Room 1107-1108, 11/F, 248 Queen's Road East, Wan Chai, Hong Kong (Attn: Medical Reimbursement Unit, Finance Division)). If the drugs for which reimbursement is sought were purchased outside the Hospital Authority, applicants must attach the prescription from the HA attending doctor to the form. Applicants should submit their applications within three months of purchasing the medical item, if feasible, to allow for timely processing by the Department of Health.
Please contact us for assistance with inquiries.
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