The Most Professional Electric Wheelchair Specialist Store: Our showroom has over 50 models of electric wheelchairs available for immediate trial. If you are unable to visit us, our specialists can bring up to 2-3 models to your home for on-site testing, ensuring the product perfectly fits your home environment and neighborhood slopes.

We provide one-on-one expert guidance to help users master operating techniques and build confidence. This service aims to reduce the operational risks that customers may encounter after purchase due to real-world conditions (e.g., narrow paths, steep slopes). You can personally experience going up and down slopes, reversing, and navigating over beds, and only purchase if you are satisfied.

Services Included

• Specialist delivery and on-site functional demonstration
• Option to compare and test 2-3 models simultaneously
• Home and community terrain safety assessment (slopes/narrow paths)
• Service Area: All 18 districts of Hong Kong (Outlying islands/restricted areas subject to separate discussion)
• Assessment Duration: Approximately 45-60 minutes

Service Fee: $500 for appointment assessment (fully refundable upon purchase) *This fee covers round-trip transportation by dedicated vehicle and the cost of professional on-site guidance. Exclusive Offers
1. Purchase on-site after home trial: In addition to the $500 appointment fee refund, receive an additional $500 discount
2. Purchase at our showroom: Enjoy up to $1,000 cash discount (highly recommended!)

💡 Why choose a professional assessment?
Our home service is not just about logistics; it's to ensure the product perfectly suits your home environment. The appointment fee will be fully credited upon purchase, ensuring your rights and safety.

Showroom Address: Unit H, 4/F, Block 2, Golden Dragon Industrial Centre, 162-170 Tai Lin Pai Road, Kwai Fong, Hong Kong

It is convenient to reach us by bus, MTR, or car. We have over 50 wheelchair products on display, scenario simulation devices, and a 1400 sq ft physical showroom specializing in wheelchairs, allowing for various wheelchair demonstrations and training.

For details: Contact Us

Yes, you can.

Method 1: If you often travel, you can choose a lightweight electric wheelchair. Our Lightweight Electric Wheelchair Series weighs under 23kg, similar to the weight of a suitcase, making it easy for even women to lift and place in a car trunk. For details, please see: Lightweight Electric Wheelchairs

Method 2: You can call a wheelchair-accessible taxi for assistance, which is equipped with a wheelchair lift, so users don't need to lift the wheelchair.

Warranty Location: All maintenance and repairs are completed on the same day at our Hong Kong factory.

Time: Most repairs can be completed within 30 minutes on the same day (on weekdays); more serious issues may require additional time.

Electric Wheelchairs: Come with a free 1-2 year warranty, with selected models offering 3 or 5 years of warranty.

Manual Wheelchairs: Up to 5 or 10 years of warranty.

Cost: Free on-site service during the warranty period, including parts and labor, with no hidden fees or inspection charges.

Technician and Engineering Department Qualifications: Our technicians have over 20 years of experience and hold electrical licenses A&B. Our registered engineers and engineering department colleagues also hold master's degrees in engineering and are familiar with the operation of medical machinery.

Please check the FAQ list on this page first (How to choose an electric/manual wheelchair) to see if it helps; you can also contact us during office hours:

Tel: +852 35680755

Whatsapp / Signal: +852 57170820

Fax: +852 30145799

Email: Info@hohomedical.com

Showroom: Unit H, 4/F, Block 2, Golden Dragon Industrial Centre, 162-170 Tai Lin Pai Road, Kwai Fong

Remarks: Generally, we need to know the user's condition, height, living environment, etc. Our team will provide you with the most suitable solution immediately after receiving your inquiry.

Wheelchair prices vary depending on the brand, model and function, with typical manual wheelchairs ranging from a thousand dollars to tens of thousands of dollars. Custom-made wheelchairs can cost over ten thousand Hong Kong dollars.

Generally, users only need normal cognitive abilities, vision, and hand-eye coordination to operate an electric wheelchair. If you are unsure whether the user's physical condition is suitable, it is recommended to consult medical professionals or specialty stores first.

Comparison of Four Types of Electric Wheelchairs

Portable Lightweight vs. Performance Folding vs. Outdoor Heavy-Duty vs. All-Terrain Professional

Ultra-Lightweight Folding (Airline Approved)

Approx. HK$6,800 – $28,700

E.g.: Quickie Q50R Carbon, Joy Rider, Carbon X, Carbon X Ultra, Carbon XC+, Robooter E80

Full-Featured Folding (High Performance & Foldable)

Approx. HK$12,000 – $22,000

E.g.: DMC-III, GX320, HH300L

Sturdy & Durable (Outdoor Multi-functional)

Approx. HK$15,000 – $60,000+

Best for: Rehabilitation needs, special seating support, long-term all-day use, severe physical limitations, and high performance requirements

E.g.: Karma KP31.2, Quickie Q300 or Q400 and above models

Professional All-Terrain (Omni-directional wheels / Kerb-climbing / Airline Approved)

Approx. HK$17,500 – $55,000

Best for: Needing to cross kerbs, outdoor and daily use, all-terrain, flexible movement in narrow corridors, crossing MTR platform gaps

E.g.: XSTO M4 Pro, WHILL C2, Robooter X40, Robooter E60 Pro A

The weight of an electric wheelchair can range from 10kg to 70kg or more, with the main factors affecting weight being the battery, motor, and frame structure.

1. Lithium Battery: Life cycle is 3 times longer than a typical lead-acid battery, with approximately 1000 charging cycles, lasting 3-5 years; it is also about one-third the weight of a lead-acid battery and features a BMS safety system to monitor current and voltage, preventing battery overheating.

2. Lead-Acid Battery (Wet Cell): Traditional battery, heavy, low efficiency, prone to overheating, and shorter lifespan. Cannot be taken on an airplane, but is relatively inexpensive.

Charging Precautions

- The electric wheelchair must be turned off during charging.

- If the electric wheelchair is not used for an extended period, please charge it regularly: if the battery remains uncharged for a long time, it will increase wear and tear, and may even damage the electric wheelchair.

- Avoid using a lead-acid battery charger to charge lithium batteries.

- Avoid using batteries or chargers of other models, brands, or incompatible specifications, as this may affect the performance and normal operation of the electric wheelchair, or even cause damage.

Charging Frequency (depending on usage habits), for example:

- Daily use | Charge daily

- Use 1-2 times a week | Charge once a week

- Use once a month or less often | Maintain a weekly charge (to prevent battery aging)

Under USDOT/IATA international air travel regulations, there are two main conditions for users to bring an electric wheelchair on an airplane (checked baggage):

1. The lithium battery power must be below 300W.

2. A UN38.3 report is required. Sometimes airline ground staff may not be fully familiar with the conditions for wheelchairs on airplanes. If you need to purchase an electric wheelchair that can be taken on a plane, it is best to look for a well-known brand or one with certifications, such as the following Zinger Chair/ Joy Rider / Quickie Q50R Carbon/ Carbon X , which have been certified by multiple airlines in Hong Kong.

Steps for bringing a wheelchair on a plane:

1. Declare the wheelchair dimensions and battery wattage to the airline.
2. If needed, you can request battery certification from us (for specific models only).
3. Final confirmation before boarding.
4. You can choose to check in the electric wheelchair or drive it to the gate, where the crew will take it to the cargo hold.

Battery requirements of major airlines:

Cathay Pacific: https://www.cathaypacific.com/cx/zh_HK/travel-information/baggage/controlled-and-banned-items/lithium-batteries.html

United Airlines: https://www.united.com/ual/zh-hk/hk/fly/travel/special-needs/disabilities/customer-wheelchair.html

Emirates: https://www.emirates.com/hk/english/before-you-fly/travel/dangerous-goods-policy.aspx

China Airlines:https://www.china-airlines.com/tw/zh/fly/prepare-for-the-fly/special-assistance/index

1. Better Li-ion Battery Chargers: These usually have an IC that senses if the battery is at a normal voltage. Due to the characteristics of Li-ion batteries, they charge quickly at the beginning, and then the charger reduces the voltage towards the end until the battery is slowly fully charged.

2. Lead-Acid Battery Chargers: These charge and discharge at a constant rate and can directly charge the battery.

Note: Due to the different characteristics of these two types of batteries, please use the original charger; and avoid using a Li-ion battery charger to charge a lead-acid battery, and vice versa.

For more details, see: Brushed Motors vs. Brushless Motors

1. Brushed Motors (commonly used in traditional power wheelchairs):

Pros: Inexpensive, quick start-up, high power

Cons: Heavy, high power consumption, not suitable for high-temperature operation, requires regular maintenance, performance degrades with use

2. Brushless Motors (new lightweight power wheelchairs):

Pros: Lightweight, durable, energy-efficient, has a computer (controller) that communicates with the motor to adjust speed and current as needed, preventing overheating.

Cons: Expensive, currently not many high-power brushless motors on the market

Controllers come in two types: 1) brushless motor control; 2) brushed motor controller.

The best motor controller is the British PG controller, which offers fast response, stable current and control, and a durable, robust casing.

Details: How to identify genuine British PG controllers (brushed motor version) - Electric Wheelchairs

Electric wheelchairs generally come with a right-hand control as the default setting.

If left-hand control is required, please inform us in advance so our technicians can install it.

If you need a caregiver to control the wheelchair from the rear, please also inform us in advance, and we can customize the controller to the rear.

Yes, most electric wheelchairs can be used in both electric and manual modes.

There are three basic frame types for electric wheelchairs:

1. Fixed, non-folding frame

Typically used for heavy-duty electric wheelchairs, as they require long battery life, resulting in larger, non-folding batteries.

2. Side-folding frame

The most common electric wheelchair frame in Hong Kong. Folds to become narrower for passing through gates.

3. Front-to-back folding frame

A newer design for electric wheelchairs, without the traditional "ox-ear" or "sheep-ear" type push handles, making them lighter and more aesthetically pleasing. The integrated design also reduces the likelihood of needing repairs. See Quickie Q50R Carbon.

1. Avoid driving in heavy rain. If water reaches the mechanical parts, it could cause damage.
2. When driving the electric wheelchair indoors, do not drive too fast to avoid accidents.
3. When reversing, use a slow speed and be mindful of pedestrians nearby.
4. Ensure that no objects are caught in the drive wheels, as this could cause injury or damage to the wheelchair.
5. The user's posture should not be excessively tilted to prevent losing balance and tipping over.
6. When going up and down stairs, assistance from others is required. Please try to use elevators whenever possible.
7. Please observe traffic regulations when driving on public roads.
8. Operating an electric wheelchair is like operating any other vehicle; avoid driving an electric wheelchair after consuming alcohol or medication to prevent accidents.
9. When driving outdoors, please adjust your driving style according to the current weather and road conditions.
10. When it is dark or visibility is poor, please wear conspicuous clothing or add reflective strips to your clothing to improve visibility.
11. Avoid sources of fire during use. Do not smoke cigarettes on the wheelchair.
12. Ensure that the maximum weight capacity is not exceeded (refer to the instruction manual for different models).
13. Electric wheelchairs are susceptible to electromagnetic interference from electromagnetic energy emitted by sources such as radio stations, television stations, radio transmitters, two-way radio equipment, and mobile phones.
14. Interference from these electromagnetic waves may cause the electric wheelchair's brakes to fail or become uncontrollable, leading to unintended movement or loss of directional control, and may also cause permanent damage to the electric wheelchair's control system.
15. Users should practice operations such as moving forward, turning, overcoming obstacles, and braking with the help of caregivers until they can perform these operations independently, proficiently, and safely.

This is due to the quality of the lower controller. All electric wheelchairs designed with brushless motors require an amplifier and motor frequency processor (i.e., a lower controller) to drive the motors. The faster the lower controller processes, the smoother and more responsive the wheelchair will operate.

Best response series: Joy Rider, Quickie Q50R Carbon, Carbon X

When purchasing a manual wheelchair, take 5 minutes to consider the following:

1. Appropriate Size

When choosing, pay attention to the width, depth, height of the seat, and the height of the backrest and armrests. It is recommended to try sitting in person at a physical store.

A well-fitting wheelchair provides high comfort, while an ill-fitting one may affect health or cause chronic body strain. Generally, mainstream wheelchairs in Hong Kong come with a standard seat width of 43cm (17”) or 46cm (18”), which suits the physique of most Hong Kong users (Asians); if a special size seat is required, custom-made options can be inquired about.

Details: 【Wheelchair Selection Tips】How to Choose Wheelchair Size

2. Purpose (Required Functions)

First, consider the user's condition and purpose of use. Refer to the following selection suggestions for different uses:

Daily Use: Recommend lightweight and comfortable manual wheelchairs for easy transport and to reduce the burden on caregivers.

3. Special Needs

Choose an appropriate wheelchair based on the user's physical condition, such as stroke, Parkinson's disease, etc. Wheelchair functions include: reclinable, adjustable back tension backrest, orthopedic or detachable footrests, flip-up or removable armrests, hand-lever or foot-pedal braking systems, or foldable backrests for storage.

4. Large and Small Rear Wheels

Consider A) The user's mobility independence: with large wheels, the user can propel themselves, but not with small wheels. B) The user's living space: large wheels require a larger turning radius, while small wheels require less.

Suitable for individuals with large-wheel wheelchairs:

- Users whose upper limb strength is sufficient to propel the wheelchair themselves, who are heavier, and who will be propelling on more uneven surfaces.

Suitable for individuals with small-rear-wheel wheelchairs:

- Wheelchairs pushed by caregivers, needing to transport the wheelchair in and out of vehicles, needing to transfer to and from beds, and having narrow home passages.

** Debunking large vs. small wheel myths:

X Large wheels are more stable - Stability is not determined by the size of the rear wheels, but by the distance between the front and rear wheels and the contact area of the tires with the floor.

X Large wheels are sturdier - Sturdiness depends on the material and thickness of the tires.

X Large wheels are easier to push - Large wheels are not necessarily easier to push, but they require less effort. For the same distance, large wheels roll twice, while small wheels roll four times. How easy it is to push depends on the wheel bearings.

5. Price

The three main factors influencing price are ─ functionality, material (directly affecting weight), and brand quality

Brand Quality: Mainstream manual wheelchair brands in Hong Kong primarily come from Japan (e.g., Miki, Nissin, Ichigo Ichie) and Taiwan (Karma, Merits), with quality generally superior to mainland Chinese brands. Electric wheelchairs from Taiwan, the US, and Europe are usually superior to those from China.

6. Safety Certification and Durability

Wheelchair weight significantly impacts caregivers. Besides the load consideration when pushing, it also greatly affects the feasibility and safety of folding and transporting the wheelchair. Wheelchairs made from ultra-light materials can prevent caregivers from injury and strain during transport. Certifications include: ISO, FDA, CE, JIS T 9201, etc.

Generally, the standard seat widths for mainstream wheelchairs in Hong Kong are 40-43cm (16-17”) or 46cm (18”). These sizes are suitable for most Hong Kong users (Asians).

If the user is 165cm tall or weighs less than 165 lbs, a 16-17" wheelchair seat width is sufficient; if 165cm or taller, an 18" seat width is generally better. For special seat sizes, such as for obese individuals or children, custom orders can be inquired about.

Suitable for individuals using large-wheel wheelchairs:

- Users with sufficient upper limb strength to propel the wheelchair themselves, who are heavier, and whose travel surfaces are rough.

Suitable for individuals using small-wheel wheelchairs:

- Caregivers push the wheelchair, the wheelchair needs to be transported into and out of vehicles, there is a need to transfer to and from bed, and home passages are narrow.

** Dispelling common misconceptions about wheel sizes:

X Large wheels are more stable - Stability is not determined by the size of the rear wheels, but by the distance between the front and rear wheels, and the contact area of the tires with the ground.

X Large wheels are more durable - Durability is determined by the material and thickness of the tires.

X Large wheels are easier to push - Large wheels are not necessarily easier to push, just more effortless. For the same distance, large wheels complete it in two rotations, while small wheels require four. Ease of pushing depends on the wheel bearings.

1. When getting on or off the wheelchair, please lock both left and right wheels first. If unlocked, the wheels may slide, posing a danger.
2. When getting on or off the wheelchair, please do not step on the footrests to avoid the wheelchair tipping over and causing injury.
3. Please park the wheelchair on a flat surface. If the wheelchair is parked on a slope, even if the wheels are locked, it may still move, posing a danger.
4. Never make sudden turns or emergency stops while accelerating, to prevent the wheelchair from tipping over.
5. Do not place near heat sources. Heat can cause the air inside the tires to expand, leading to explosions and loud noises.
6. When folding or unfolding the wheelchair, please do not hold the edge of the seat to avoid pinching your hands.
7. Pay attention to road conditions while moving to prevent the wheels from getting stuck in drains.
8. Before driving, you must wear a seat belt.
9. Avoid prolonged accumulation of moisture on wheelchair plastic parts, as this will reduce their durability.

Online form for inquiries, rental reservations, or free home trials (will reply within 24 hours):

General inquiries: https://www.hohomedical.com/pages/contact-us

Wheelchair rental: https://www.hohomedical.com/pages/wheelchair-rental

A specialist will visit your home to teach you how to properly use the wheelchair. You can also test drive it at a location of your choice, such as your daily route or the park downstairs, with the specialist accompanying you throughout. This allows you to ensure the wheelchair is suitable for your home environment before making a purchase.

Trial Terms:

1. The free home trial service provided by our company is only applicable to electric wheelchairs and electric mobility scooters.

2. A maximum of two models of electric wheelchairs can be tested per trial.

3. Each user is entitled to one free home trial opportunity during the same purchase process.

4. Hours: Monday to Saturday, 11 am - 6 pm

5. Additional assistive tools such as wheelchair ramps, megaphones, walkers, and scenario simulation devices can be brought along.

** To schedule a free home trial, please call +852 35680755.

We provide free and paid wheelchair knowledge seminars for residents or physiotherapists, covering wheelchair structure, basic operation, how to choose a suitable wheelchair, maintenance tips, etc. We can also bring several manual or electric wheelchairs to the designated location.

Please call +852 35680755 or email us to make an appointment.

We offer a range of user-friendly customization services, including:

1. Wheelchair products: Customized rear controls, extended charging cables, and special customizations according to user needs, such as wheelchair size adjustments, speed adjustments, and reverse warning sounds.

2. Accessible Ramps (Free on-site measurement for our customers): Customization of various metal ramps, odorless rubber ramps, etc.

** If you have special requirements, please notify us in advance so we can prepare accordingly.

There are usually additional discounts. We accept P-cards and offer 30-day payment terms. Institutions/HA/Therapists can contact us for a quote through the following methods:

Tel: +852 35680755 / Fax: +852 30145799 / WhatsApp: +852 57170820

Email: Info@hohomedical.com (General inquiries) / Sales@hohomedical.com (Customer service)

Eligible civil servants or retired civil servants can apply for the following government subsidies with invoices from Ho Ho Medical Supplies:

(Subject to relevant government terms and conditions; please refer to relevant government information for details)

1. Reimbursement / Direct Payment of Medical Expenses

For reimbursement of medical expenses to civil servants and eligible persons, medical certificates may be issued by the HA attending doctor for drugs/devices/services that meet the following conditions:

a. The item is for therapeutic purposes (items for lifestyle purposes or personal convenience or choice, not based on medical necessity, or items unrelated to the treatment of illness are not included); and

b. There is no other free treatment with comparable efficacy available from the Hospital Authority; or where there is, the patient has not responded well clinically to such alternative treatment.

Civil servants and eligible persons who do not apply for reimbursement of medical expenses may also apply to the Director of Health for direct payment of the relevant expenses to external suppliers, but must first obtain a medical certificate issued by the HA attending doctor and the supplier must accept the direct payment arrangement. If the application is not approved by the Director of Health, or the approved amount is less than the actual amount payable, civil servants and eligible persons must pay the balance directly to the external supplier.

2. Retired Civil Servants Welfare Fund

The Civil Service Bureau has a Retired Civil Servants Welfare Fund, managed by the Retired Civil Servants Service Unit. The purpose of this fund is to provide financial assistance to retired civil servants who are genuinely in need or to the families of deceased retired civil servants. Retired civil servants (those receiving a pension or provident fund rather than an additional pension) or surviving spouses or dependent children of deceased retired civil servants, regardless of where they reside, may apply for assistance from the fund. Assistance from the fund is a one-off payment. The main factors for approving a case include the income and expenditure of the applicant and their family members, and whether they have received funding from other funds of the same nature. If the application is approved, the maximum amount that can be disbursed is the full amount.

For inquiries regarding the application assessment, and related payment and accounting arrangements, please contact the Medical Expenses Reimbursement Section, Finance Division, Department of Health (Tel: 3107 3415 or 3107 3417).

Retired civil servants wishing to obtain application forms may contact the Retired Civil Servants Service Unit (Tel: 2810 3850). Alternatively, you may use the following form:

Reimbursement / Direct Payment of Medical Expenses (excluding cancer drugs provided by the Hospital Authority)
Click here to download Application Form B in PDF format

Please contact us if you have any questions or need assistance.

If you pick up your order yourself and pay by cash/cheque/FPS (non-credit card payment), manual wheelchairs will be discounted by $200, and electric wheelchairs by $500.

Additionally, we will be launching special promotional offers, so please keep an eye on our website and social media.

We accept cash / bank transfer / check / FPS / Payme / credit card / UnionPay / Octopus / Alipay / WeChat, etc. - payment upon delivery or prepayment, details as follows:

Bank: Bank of China (Hong Kong)
Account: 01266510442713
FPS: 169388337
Payme: 57170820
Name: Hoho Medical Limited

Shopping process at Hoho Medical online store:

a) Select your desired products

b) Click "Add to cart"

c) You can click "Continous Shopping" to continue browsing or "View Cart" to view your shopping cart

d) When you have finished shopping, click the "Cart" icon in the top right corner, then click "Check Out" to proceed to checkout

e) Enter your delivery details and choose a payment method

f) Confirm your order and complete the transaction

In addition, this company website also has an SSL certificate and international antivirus website certificate protection.

Showroom Address: Unit H, 4/F, Block 2, Golden Dragon Industrial Centre, 162-170 Tai Lin Pai Road, Kwai Fong

Business Hours:

- Monday to Friday: 10:00AM - 7:00PM

- Saturday & Public Holidays: 12:00NN - 6:00PM

Alternatively, you can also contact our customer service team by filling out the form. We usually respond within 24 hours.

Delivery Services & Terms

1. Free delivery service is available for electric wheelchairs, electric nursing beds, and most manual wheelchairs.

2. Free delivery service is available for a single order of HK$2000 or more (for one delivery location within Hong Kong only, excluding remote areas).

3. A shipping fee of HK$64 or more will be charged for single orders under HK$2000 (depending on the weight of the goods).

4. Surcharge for Special Areas:

- An additional charge of HK$160 will be applied for delivery to outlying islands, Discovery Bay, and Sha Tau Kok (non-restricted areas).

- An additional bridge toll of HK$40 will be applied for Ma Wan, Tung Chung, etc.

5. Fixed Delivery Schedule:

Hong Kong Island | Tuesday, Thursday, Saturday

Kowloon | Monday, Wednesday, Friday, Saturday

New Territories | Monday, Wednesday, Friday, Saturday

6. A surcharge of HK$60 will be applied for delivery within a specified time slot.

7. If goods need to be delivered via stairs, charges will be calculated per flight of stairs and based on the size of the goods. Any portion of a flight will be counted as a full flight. The charging criteria are as follows:

- Electric wheelchairs or manual wheelchairs: HK$200 per flight of stairs.

- Electric nursing beds: HK$500 per flight of stairs.

8. If the driver has delivered to the site but no one is available to receive the goods, the delivery fee for that attempt will not be refunded. If re-delivery is required, a re-delivery fee of HK$250 will be charged.

9. If Tropical Cyclone Warning Signal No. 8 or above, or a Red or Black Rainstorm Warning is issued by the Observatory, delivery service times will be delayed or rearranged.

10. If customers require delivery through courier service, an additional fee will be charged based on the size, weight of the goods, and delivery location.

If in stock, we can deliver within 1-2 days after order confirmation, but confirmation must be made before 4 PM.

For the fastest urgent delivery:

1. Our logistics department can provide same-day delivery (for orders placed before 1 PM).

2. Alternatively, we can arrange outsourced urgent delivery, with actual vehicle costs to be reimbursed.

1. Check all screws on the wheelchair (e.g., footrest, wheel axle, and seat) for looseness.
2. When pushing the wheelchair, pay attention to any unusual noises it may make.
3. Check if the wheelchair opens and folds smoothly, and if the locking mechanisms for the footrest and armrests are functioning properly.
4. Do not use strong solvent cleaning liquids or stiff brushes to clean the wheelchair.
5. Be careful not to soak the fabric.
6. Steam cleaning is not suitable for these fabrics.
7. Regularly check the connection terminals to prevent corrosion and damage that could affect the efficiency of electrical components.
8. Before cleaning, ensure that the electrical parts are not connected to the battery to avoid accidental current.
9. When cleaning, you can use a damp cloth to wipe the tires. After wiping, please immediately dry the tire surface to prevent moisture accumulation and reduce durability.
10. Hair and dust from the ground can easily get tangled around the front wheel axle. You should regularly use pliers to clear hair from the front wheel axle to avoid affecting wheel operation.

A) Maintenance Period and Location

In addition to providing guaranteed high-quality genuine products, our top priority is customer service.

During the after-sales cycle, the services we provide include:

- User operation, support consultation and training, product fine-tuning, personalized settings, refurbishment and cleaning, maintenance and warranty, recycling, etc.

Details: Warranty Period and Scope

1. Electric Wheelchairs: Free 2-year warranty included, with some models offering 3-year/5-year warranty.

2. Manual Wheelchairs: Up to 5-year/10-year warranty.

3. Repair Location: All warranty repairs are completed in our own Hong Kong factory. Address: Unit H, 4/F, Block 2, Golden Dragon Industrial Centre, 162-170 Tai Lin Pai Road, Kwai Fong.

4. Time: Unless the frame or large parts are damaged, it can generally be completed on the same day (on weekdays), or within 1-3 days at most.

5. Cost: Free within the warranty period, including parts and labor, with no hidden charges or inspection fees.

6. Technician and Engineering Department Qualifications: Technicians with 20 years of experience and registered engineers.

B) Repair Steps

1. Please call or WhatsApp us first, and provide the receipt and photos of the part that needs repair.

2. We will decide on the handling method based on the situation: for minor issues, we can mail parts to the customer or provide video guidance; for more complex issues, customers can bring the wheelchair to our company for repair by professional technicians and team; if the customer finds it inconvenient to come out, we can also send technicians to their location (only for simple issues), but an additional on-site transportation fee and inspection fee will be charged.

1. Suddenly unable to move?

- Was the wheelchair hit? If so, it is very likely that the motor tripped due to impact. Disconnect the battery cable, then reconnect it.

- If it happened on flat ground: It could be due to lack of motor oil, or aging battery or wiring. It needs to be brought back to the company for inspection.

- If it happened on a slope: It could be due to excessive current. Disconnect the battery cable, then reconnect it to resolve the issue. If it happens again, please call to schedule an appointment to bring it to the company for service.

2. Unable to charge?

- Has it not been charged for a long time? If so, it is very likely that the battery has entered safety mode due to prolonged non-use of the wheelchair. Please bring it back to the company for charging.

3. Short travel range?

- Has the wheelchair been used for a while? Or is it frequently used on slopes? If so, it is very likely due to normal wear and tear resulting in lack of motor oil or an aging battery. It needs to be brought back to the company for inspection.

** Please note: Before bringing the wheelchair back to the company for inspection, please fully charge it. We will then discharge it, and the entire process will take 3-4 hours.

1. Front wheel not spinning smoothly with a "clunking" sound?

- Lift the front wheel and rotate it to check if there's a sound. It's very likely a bearing issue, requiring a replacement at our company.

2. Wheelchair tire blowout?

- You can come to our company to replace it with a pneumatic tire, or you can purchase a solid tire (available only for certain models) to prevent future blowouts and for a permanent solution.

1. Feeling weak when going uphill?

The motor will wear out over time and with different routes, and requires maintenance at the company.

- Motor lubrication: $500, takes approximately 4-5 hours.

- Carbon brush replacement: Carbon brushes are $200 each, two per motor, totaling $800.

1. "Squeaking" sound from the stand?

- The screws at the bottom might be loose. You can tighten them yourself or bring the chair back to our company for a free tightening service.

2. Wear and tear between the seat and the stand?

- You can bring it back to the company to add shock-absorbing pads to reduce friction.

3. Carbon fiber stand broken?

- Generally, carbon fiber stands are very difficult to break unless they are hit. This is considered human damage. Please send us photos of the damaged area first so we can confirm the extent of the damage, and then we will decide whether the relevant stand can be replaced.

1. Too fast or too slow, or too sensitive?

- There are three main ways the controller controls speed: 1) the force of the user's thumbstick push—the harder the push, the faster it goes; 2) speed selection, usually with five gears; 3) computer program controlling the output of the gears.

- Solution: Please try not to push the thumbstick too hard initially; if the issue persists, you can bring it to our company for computer adjustment.

2. Other indicator lights are on?

- Different indicator lights represent different problems. Please take photos/videos and send them to us so our technician can identify the issue before proceeding with repairs.

3. Wheelchair out of control? Drifts to one side when going downhill?

- This could be a problem with the front forks, causing imbalance between the wheels. You can schedule an appointment to bring it to our company for service.

4. Won't turn on?

- Check if the wheelchair is fully charged. When fully charged, the charger light will turn green.

- Check if manual push mode is activated. If so, please disable manual push mode before attempting to operate the wheelchair.