Frequently Asked Questions - Technical Support and Inquiries

 Let's see if the list below directly answers your question, or click here to contact us directly.

Most frequently asked questions

Free door-to-door trial of electric wheelchair, is it really free?

Free door-to-door trial service for electric wheelchairs. The company's technicians will bring the electric wheelchair to the customer's designated place to try out the electric wheelchair. It is absolutely free!

Specialist door-to-door demonstration service: free door-to-door demonstration scenario teaching , on-site technical training, and how to operate appropriately in the user's living environment

Time: about 60 minutes

Terms for free door-to-door trial of electric wheelchair:

1. The free door-to-door trial service is only applicable to electric wheelchairs and electric wheelchair scooters.

2. A maximum of two models of electric wheelchairs can be tried in each test run.

3. Each user has a free door-to-door test drive opportunity during the same purchase process.

Showroom style, quantity and address

Showroom address: Room H, 4th Floor, Tower 2, Golden Dragon Industrial Centre, 162-170 Dalian Pai Road, Kwai Fong, Hong Kong

It's very convenient to come by bus, subway or car.

There are more than 50 wheelchair products on site, as well as situation simulation devices, and the showroom of Qiansiji Wheelchair Specialty Store. A variety of wheelchair demonstrations and training can be performed.

Details: Contact us

Electric wheelchair taxi

For electric wheelchair taxis, you can choose lightweight electric wheelchairs. Our lightweight electric wheelchairs are under 23kg, which is equivalent to the weight of a luggage. Even women can lift the electric wheelchair.

For details, see: Lightweight Electric Wheelchair

In addition, you can call a wheelchair taxi and put a whole electric wheelchair into the taxi without having to lift the wheelchair.

Maintenance

Warranty location: All maintenance and repairs will be completed on the same day at our own factory in Hong Kong.

Time: Generally, it can be completed within 30 minutes on the same day (weekdays). If there is a serious problem, it may take longer.

Electric wheelchair: Comes with 1-2 years of free maintenance, and some models have 3-year/5-year maintenance.

Manual wheelchair: up to 5/10 years maintenance.

Cost: During the maintenance period, the company will handle it for free, including parts and labor, and there are no hidden charges or inspection fees.

Master and engineering department qualifications: The master is a master and registered engineer with 20 years of experience, and has an electrician A&B license. Engineering colleagues have master's degree qualifications in engineering.

I don’t even know you?

You can first take a look at the FAQ list on this page to see if it can help you.

If you want a direct answer, you can contact us during office hours:

Phone: +852 35680755

Whatsapp/Signal: +852 57170820

Fax: +852 30145799

Email: Info@hohomedical.com

Specialty store: 4/F, Tower 2, Golden Dragon Industrial Centre, 162-170 Dalian Pai Road, Kwai Fong

Generally speaking, we need to know the user's situation, height and dimensions, living environment and what aspects you most want to improve. After our team receives the inquiry, we will immediately propose the most appropriate solution for you.

Electric wheelchair FAQs

How to choose an electric wheelchair

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":" "},{"type":"text","value":"There are hundreds of electric wheelchairs on the market. They may look similar, but their prices can vary thousands of miles. Those with similar prices may have very different specifications. Faced with dozens of electric wheelchairs, how should consumers choose? Hoho Medical Limited is here for you. Summarize the key points and teach you how to choose an electric wheelchair.","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"Generally speaking, users only need normal cognitive abilities, vision and hand movement coordination to operate an electric wheelchair. If you are not sure whether the user's physical condition is suitable, it is recommended to check with a medical professional first."}]},{"type":"paragraph","children":[{"type":"text","value":" Electric wheelchairs can generally be divided into three categories: "},{"type":"text","value":"lightweight folding type","bold":true},{"type":"text","value":" , "},{"type":"text","value":"full-function folding type","bold":true},{"type":"text","value":" , and "},{"type":"text","value":"stable and durable type","bold":true},{"type":"text","value":" . Choosing the most suitable type mainly depends on the user's body shape and usage requirements."}]},{"type":"paragraph","children":[{"type":"text","value":" "},{"type":"text","value":"Lightweight folding type (can be used on airplanes)","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":" The smallest size and lightest weight."}]},{"type":"paragraph","children":[{"type":"text","value":" The advantage is that it can be used or stored in a small place, and can be placed in the trunk of a car after folding."}]},{"type":"paragraph","children":[{"type":"text","value":" The battery specifications can be used on airplanes and cruise ships, making it convenient for frequent travelers."}]},{"type":"paragraph","children":[{"type":"text","value":" Suitable for people weighing 200 pounds and under 180cm tall."}]},{"type":"paragraph","children":[{"type":"text","value":"Wheelchair weight: about 17kg - 25kg such as: "},{"type":"link","url":"https://www.hohomedical.com/products/joy-rider","title":"Joy Rider electric wheelchair","target":"_blank","children":[{"type":"text","value":"Joy Rider","bold":true}]},{"type":"text","value":" "},{"type":"text","value":",","bold":true},{"type":"text","value":" "},{"type":"link","url":"https://www.hohomedical.com/products/zinger-chair","title":"Zinger Chair, the lightest electric wheelchair","target":null,"children":[{"type":"text","value":"Zinger","bold":true}]},{"type":"text","value":" "},{"type":"text","value":",","bold":true},{"type":"text","value":" "},{"type":"link","url":"https://www.hohomedical.com/products/pride-igo-lite","title":"Lightweight electric wheelchair","target":null,"children":[{"type":"text","value":"Pride iGO Lite","bold":true}]},{"type":"text","value":" "},{"type":"text","value":",","bold":true},{"type":"text","value":" "},{"type":"link","url":"https://www.hohomedical.com/products/marathon","title":"marathon electric wheelchair","target":null,"children":[{"type":"text","value":"Marathon","bold":true}]},{"type":"text","value":" "},{"type":"text","value":",","bold":true},{"type":"text","value":" "},{"type":"link","url":"https://www.hohomedical.com/products/aerolite","title":"aerolite electric wheelchair","target":null,"children":[{"type":"text","value":"Aerolite","bold":true}]},{"type":"text","value":" "},{"type":"text","value":",","bold":true},{"type":"text","value":" "},{"type":"link","url":"https://www.hohomedical.com/products/antano-fold-go-wheelchair","title":"Fold & Go Electric Wheelchair","target":null,"children":[{"type":"text","value":"Fold & Go","bold":true}]},{"type":"text","value":" "},{"type":"text","value":",","bold":true},{"type":"text","value":" "},{"type":"link","url":"https://www.hohomedical.com/products/xti-wheelchair","title":"XTI","target":"_blank","children":[{"type":"text","value":"XTi","bold":true}]}]},{"type":"paragraph","children":[{"type":"text","value":""}]},{"type":"paragraph","children":[{"type":"text","value":"Fully functional folding type","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":" There are a variety of models and price options to meet the needs and budgets of most users."}]},{"type":"paragraph","children":[{"type":"text","value":" It has a slightly larger battery and is more durable. It can travel longer distances and is enough to travel for a whole day or even several days."}]},{"type":"paragraph","children":[{"type":"text","value":" The chair back is high, the seat is comfortable, and the components can be folded, removed or adjusted, or accessories can be added."}]},{"type":"paragraph","children":[{"type":"text","value":" The tires are suitable for various terrains, and motors with a power of over 300W can go up and down slopes. Load capacity up to 300 lbs."}]},{"type":"paragraph","children":[{"type":"text","value":" Generally, seats are 18 inches wide. Other sizes can be customized for those with special needs."}]},{"type":"paragraph","children":[{"type":"text","value":"Wheelchair weight: about 29kg - 39kg such as: "},{"type":"link","url":"https://www.hohomedical.com/products/dmc-14","title":"DMC electric wheelchair","target":null,"children":[{"type":"text","value":"DMC-II","bold":true}]},{"type":"text","value":" "},{"type":"text","value":",","bold":true},{"type":"text","value":" "},{"type":"link","url":"https://www.hohomedical.com/products/hx302","title":"electric wheelchair","target":"_blank","children":[{"type":"text","value":"HX302","bold":true}]},{"type":"text","value":" "},{"type":"text","value":",","bold":true},{"type":"text","value":" "},{"type":"link","url":"https://www.hohomedical.com/products/g340-wheelchair","title":"G 340 electric wheelchair","target":null,"children":[{"type":"text","value":"G340","bold":true}]},{"type":"text","value":" "},{"type":"text","value":",","bold":true},{"type":"text","value":" "},{"type":"link","url":"https://www.hohomedical.com/products/300-wheelchair","title":"HH300 electric wheelchair","target":null,"children":[{"type":"text","value":"HH300","bold":true}]},{"type":"text","value":" "},{"type":"text","value":",","bold":true},{"type":"text","value":" "},{"type":"link","url":"https://www.hohomedical.com/products/300l-wheelchair","title":"HH300L electric wheelchair","target":null,"children":[{"type":"text","value":"HH300L","bold":true}]},{"type":"text","value":" "},{"type":"text","value":",","bold":true},{"type":"text","value":" "},{"type":"link","url":"https://www.hohomedical.com/products/merits-e3la","title":"Merits E3LA","target":"_blank","children":[{"type":"text","value":"Merits E3LA","bold":true}]}]},{"type":"paragraph","children":[{"type":"text","value":" "},{"type":"text","value":"Stable and durable","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":" Provide outdoor and multi-purpose, such as stair climbing, lifting and lying on the back, command light function, equipped with high-horsepower motor, etc."}]},{"type":"paragraph","children":[{"type":"text","value":" Most heavy-duty wheelchairs are not foldable and are heavy."}]},{"type":"paragraph","children":[{"type":"text","value":"The price is usually the most expensive of the three types."}]},{"type":"paragraph","children":[{"type":"text","value":" Wheelchair weight: 40kg - 80kg and above such as: "},{"type":"link","url":"https://www.hohomedical.com/collections/electric-wheelchair/products/karma-kp-45-3","title":"Electric Wheelchair Heavy Duty Karma","target":null,"children":[{"type":"text","value":"Karma KP 45.3","bold":true}]},{"type":"text","value":" "},{"type":"text","value":",","bold":true},{"type":"text","value":" "},{"type":"link","url":"https://www.hohomedical.com/products/pride-jazzy-air-2","title":"Pride Jazzy air 2","target":null,"children":[{"type":"text","value":"Pride Jazzy Air 2.0","bold":true}]},{"type":"text","value":" "},{"type":"text","value":",","bold":true},{"type":"text","value":" "},{"type":"link","url":"https://www.hohomedical.com/collections/electric-wheelchair/products/b-free","title":"B-FREE Ladder Electric Wheelchair","target":null,"children":[{"type":"text","value":"B-free","bold":true}]}]}]}

Lithium batteries and lead-acid batteries

Lithium batteries and lead-acid batteries

Lithium battery : The lifespan is three times that of ordinary lead-acid batteries, it can be charged for 1,000 cycles, and its weight is only about one-third of that of lead-acid batteries. Because of its high internal density and strong discharge explosive power, lithium batteries are both light and durable. Lithium batteries are also subdivided into components (such as Li-Ion, LiFePo4 batteries), capacity AH, quality, performance, etc., so the prices vary.

Lead-acid battery (hydroelectric) : traditional battery, heavy, low efficiency, easy to decay, the advantage is that it is cheap.

Battery Instructions (Never use the wrong charger)

During the charging process, the electric wheelchair must be turned off.

If the electric wheelchair is not used for a long time, please fully charge the electric wheelchair regularly: if the battery is in a dead state for a long time, it will cause damage and even damage the electric wheelchair.

Avoid using lead-acid chargers to charge lithium batteries.

Avoid using batteries or chargers of other models, brands or inconsistent specifications, otherwise it may affect the performance and normal operation of the electric wheelchair, or even cause damage.

Lithium battery electric wheelchair on the plane

How to bring an electric wheelchair on a plane

Under the USDOT/IATA international aviation regulations, electric wheelchairs for individual users to bring the wheelchair on board the aircraft (storage) can basically be divided into two major conditions (power less than 300W and UN38.3 report):

First:

An electric wheelchair with a lithium battery has a battery power of less than 300W and can be used on airplanes.

second:

Before boarding the plane, you need to declare the battery power and wheelchair model. It is better to have direct certification. Sometimes airline ground staff may not be familiar with the conditions for getting a wheelchair onto the plane. If you want to buy an electric wheelchair that can be used on airplanes, it is best to look for a big brand or one with certification, such as the following Zinger Chair / Joy Rider The battery and its brand and model have been certified by many airlines in Hong Kong and USDOT, IATA aviation specifications.

UN38.3 Reporting example:

UN38.3 Notary and transportation requirements: http://www.intertek.com/energy-storage/un-transportation-testing/ or http://www.cerpass.com.tw/zh-TW/china_un.aspx

Cathay Pacific: https://www.cathaypacific.com/cx/zh_HK/travel-information/baggage/controlled-and-banned-items/lithium-batteries.html

United Airlines: https://www.united.com/ual/zh-hk/hk/fly/travel/special-needs/disabilities/customer-wheelchair.html

Emirates: https://www.emirates.com/hk/english/before-you-fly/travel/dangerous-goods-policy.aspx

EVA Air: https://www.evaair.com/zh-tw/managing-your-trip/special-assistance-and-inquiry/special-assistance/#

China Airlines: https://www.china-airlines.com/tw/zh/fly/prepare-for-the-fly/special-assistance/index

British Airways: https://www.britishairways.com/en-fr/information/atom/special-assistance/disabilityassistance

Electric wheelchair with brush vs brushless motor

Electric wheelchair with brush vs brushless motor

With brush massage:

It is the more common motor. Its advantages are that it is cheap, starts and brakes quickly, and its horsepower can be very high . However, its disadvantages are its heavy weight and low efficiency. Due to its mature technology, it is easier to build a high-power motorcycle. Brush motors should not be operated at high temperatures , as high temperatures will soften the springs connecting the carbon brushes, and their performance will decrease over time .

Examples of electric wheelchairs with carbon wipers inside the brush:

Most of the time, the electric wheelchair motor has worn out and the user feels powerless. Simply changing the carbon brushes may solve the problem.

Brushless motor:

It is a motor without a carbon brush for phase change. The advantage is that there is no carbon brush as a current phase changer, so there is no need to clean the loss caused by friction of the carbon brush. Maintenance is simpler, and the service life is higher and longer. Since it does not need to be used Large magnets and coils, so the weight is also lighter and the volume is smaller . Because it is difficult and costly to produce, it is more expensive. In addition, there are not many high-power brushless motors on the market yet.

Performance competition:

Generally speaking, the efficiency of brush massage is about 65-80%, and the efficiency of brushless is about 80-90%. For example, with a 20Ah battery, an electric wheelchair with a brush motor can travel continuously for 4 hours; a brushless motor can travel for 6 hours.

Summarize:

Brush motor (commonly used in: traditional electric wheelchairs)

Advantages: Cheap, powerful, quick response

Disadvantages: heavy, power-consuming, requires maintenance, will become weak over time

Brushless motor (new lightweight electric wheelchair)

Advantages: light, durable, energy-saving, has a computer (lower controller) to communicate with the motor, and can change the speed and current according to the situation

Disadvantages: expensive, requires controller (computer) assistance.

How much output does a motor need?

How big does a motorcycle need to be?

Since Hong Kong is a city built along the mountains, generally a 200W brushed motor or a 150W brushless motor is sufficient for urban surface sections. If you want to go up a lot of inclines and the user is heavy, it is recommended to use a 320W brushed motor or a 200W variable speed brushless motor.

controller

The controller has points

Brushless motor control or brush motor controller

The best among brushed motors is British PG Control

Details: How to identify genuine British PG controller (motor version with brush) - Electric Wheelchair

Bracket style

There are basically three styles of electric wheelchairs

1. Fixed non-foldable bracket

- Usually used for heavy-duty electric wheelchairs, because the battery needs to be long-lasting, large in size and capacity, and cannot be folded.

2. Left and right folding brackets

- The most common electric wheelchair bracket in Hong Kong, it can be easily folded and changed into a narrow body to enter the door.

3. Front and rear folding electric wheelchair bracket

- The design of the new-shaped electric wheelchair does not have the traditional bull-ear and sheep-ear push handles, making it lighter and more beautiful.

Safety tips for using an electric wheelchair

electric wheelchair

Avoid driving in heavy rain. When water soaks into the machine parts, it may cause damage to the machine parts.

When users drive electric wheelchairs indoors, the speed should not be too fast to avoid accidents.

Use a slow speed when reversing and pay attention to nearby passers-by.

Make sure nothing gets caught in the drive wheel spokes, as this could cause injury or damage to the wheelchair.

Users should not tilt excessively while sitting to prevent weight loss and tipping over.

It is necessary to have help from others when going up and down stairs. Please try to use such equipment as elevators or motor-driven inclines.

Please obey traffic rules when driving on public roads.

Electric wheelchairs are the same as driving other means of transportation. Please avoid driving an electric wheelchair after drinking alcohol or taking drugs to avoid accidents.

When driving outdoors, please adjust your driving style according to the current weather and road conditions.

When it is dark or there is insufficient light, please wear more conspicuous clothing, or add reflective strips to your clothing to increase visibility.

Fire sources must be avoided when using, and cigarettes must not be smoked in a wheelchair. .

Make sure not to exceed the maximum load capacity (depends on different models, please read the instructions carefully).

Electric wheelchairs are susceptible to electromagnetic interference from sources including electromagnetic energy emitted by radio stations, television stations, radio transmitters, two-way radios and mobile phones.

The interference of these electromagnetic waves may cause the electric wheelchair to fail or lose control, causing it to move on its own or lose directional control. It may also cause permanent damage to the control system of the electric wheelchair.

Users should practice forwarding, turning, overcoming obstacles, braking and other operations with the help of caregivers until they can perform these operations independently, skillfully and safely.

weight

The weight of an electric wheelchair can range from 10.5kg to 70kg or more. The most important factors affecting the weight of the electric wheelchair are the battery, motor and body structure.

charger

Better lithium battery chargers usually have an IC that senses whether the battery is at normal voltage before it can be fully charged. Due to the characteristics of lithium batteries, they will charge very quickly at the beginning of charging. At the end, the charger will reduce the voltage until it is slowly fully charged.

The lead-acid charger charges and discharges at an even speed and can directly charge the battery.

Note: Due to the different characteristics of the two batteries, please use the original charger. And avoid using lithium battery chargers to charge lead-acid batteries, and vice versa.

Use the directional control stick right, left or behind

Generally, electric wheelchairs are factory-set to be controlled by the right hand.

If it is left-handed, our engineers will install it alternately between left and right according to the user's needs.

If the caregiver needs to control it from the rear, we can even customize the controller to the rear.

Can an electric wheelchair be pushed by hand? What can I do without electricity?

There is a power display on the controller of the electric wheelchair. You can pay attention to the battery level to avoid running out.

General electric wheelchairs can be used as both electric and hand-pushed.

If the battery is dry, it can be recharged.

Frequently Asked Questions about Hand-Push Wheelchairs

How to choose a manual wheelchair (easy and quick instructions)

How to choose a manual wheelchair (easy and quick instructions)

There are countless types of wheelchairs on the market today, including large and small wheels, electric and hand-pushed. They have different brands and functions, and the prices are also very different, ranging from a few hundred yuan to more than 10,000 yuan a piece.

Customers may be confused when purchasing a wheelchair. When purchasing a wheelchair, you can spend 5 minutes to pay attention to the following points to better understand how to choose a suitable wheelchair:

1. Suitable size

When selecting, pay attention to the width, depth, height, backrest and armrest height of the seat. It is recommended to visit the physical store to try sitting on it.

A well-fitting wheelchair brings high comfort, but an ill-fitting wheelchair may affect health or cause chronic physical strain. Generally speaking, mainstream wheelchairs in Hong Kong use 43cm (17”) or 46cm (18”) as the standard seat width. This size has adapted to the body shape of most Hong Kong users (Asians). If you need a special size seat, please also inquire Made to order.

2. Purpose (required function)

First consider the user's situation and purpose of use. You can refer to the following selection suggestions for different uses:

Daily use : A lightweight and comfortable wheelchair is recommended to maintain good life functions. Traveling or going out frequently : An ultra-light wheelchair is recommended for easy transportation . Special functions or high comfort needs : Functional wheelchairs are available to meet special needs or the highest level of comfort.

Bracket design and materials:

The material of the bracket can be made of steel, aluminum alloy, titanium alloy, or even carbon fiber. It can be made of solid PU, pneumatic tires and thickened tires, ergonomically designed seats and cushions, thickened cushions, genuine British PG controllers, lithium batteries, etc.

Diverse functions, including:

Reclining, adjustable back tension backrest, orthopedic footrest or detachable footrest, liftable or detachable armrests, handle type or foot-operated brake system or foldable back storage, etc.

electric wheelchair:

Suitable for people who need to use a wheelchair for a long time, can control the wheelchair by themselves and go out on their own.

Manual wheelchair:

It is suitable for people with short-term injuries (such as fracture patients purchasing orthopedic wheelchairs), who are cared for by caregivers, or who have upper limb muscles strong enough to push the wheelchair by themselves.

3. Big and small rear tires

User's autonomy of action - if the wheel is large, the user can push it by themselves. Not so with small wheels. User's living space - Large wheels require a larger rotation angle, while small wheels require a smaller angle.

Suitable for wheelchair users with large rear wheels:

The user's upper limb muscles are sufficient to push the wheelchair by himself, the user is heavier and the pushing surface is bumpy.

Suitable for wheelchair users:

The wheelchair must be pushed by the caregiver, the wheelchair needs to be transported to and from the vehicle, the wheelchair needs to be moved to cross the bed, and the home passage is narrow.

Breaking down the big and small wheel fallacy:

X Large wheels are more stable - Stability does not depend on the size of the rear wheels, but the distance between the front and rear wheels and the contact area between the tires and the floor.

X Larger wheels are stronger - Sturdiness depends on the material and thickness of the tire.

X Big wheels are easier to push - Big wheels are not better to push, they just require less effort. The same distance can be reached by rolling the big wheel in two turns, while the small wheel needs to roll in four turns. For caregivers, implementation is less laborious. Whether it pushes well or not depends on the wheel bearings.

Note: When choosing a wheelchair, remember to fall into the myth that bigger tires are better. Large wheels are easier to push, but they affect the space for turning and shifting.

4. Price

Three major factors that affect price - functionality, materials (directly affecting weight) and brand quality

The more functions, materials, and quality there are, the higher the price will naturally be. It is rare to find a wheelchair with many functions and good quality at a low price.

Brand quality:

Mainstream hand-propelled wheelchair brands in Hong Kong are mainly from Japan (such as Miki , Nissin , Ichigo Ichie ) and Taiwan ( Karma , Merits ), and their quality is usually better than that of mainland brands. Electric wheelchairs mainly come from Taiwan, the United States and Europe and are usually better than domestic ones.

5. Proven safety and durability

The weight of a wheelchair has a great impact on the caregiver. In addition to the load-bearing considerations during implementation, it also greatly affects the feasibility and safety of folding and transporting the wheelchair. Wheelchairs made of ultra-light materials can prevent caregivers from being injured and strained during transportation.

Certificates include: ISO, FDA, CE, JIS T 9201, etc..

The quality of the bracket design, body materials and accessories (seat cushions, such as batteries and controllers) also affects the sturdiness and durability of the wheelchair. Wheelchairs that have passed testing and obtained professional certification can effectively ensure user safety.

Size selection

Generally speaking, mainstream wheelchairs in Hong Kong have a standard seating width of 40-43cm (16-17”) or 46cm (18”). This size is suitable for the body shape of most Hong Kong users (Asians).

If the user is 165cm tall or under 165 pounds, a wheelchair seat width of 16-17" is sufficient ;

If it is 165cm or above, it is generally better to use an 18" seat width

If you need a seat of a special size, such as for those who are overweight or for children, you can also inquire and order it.

Big wheel or small wheel?

User's autonomy of action - if the wheel is large, the user can push it by themselves. Not so with small wheels. User's living space - Large wheels require a larger rotation angle, while small wheels require a smaller angle.

Suitable for wheelchair users with large rear wheels:

The user's upper limb muscles are sufficient to push the wheelchair by himself, the user is heavier and the pushing surface is bumpy.

Suitable for wheelchair users:

The wheelchair must be pushed by the caregiver, the wheelchair needs to be transported to and from the vehicle, the wheelchair needs to be moved to cross the bed, and the home passage is narrow.

Breaking down the big and small wheel fallacy:

X Large wheels are more stable - Stability does not depend on the size of the rear wheels, but the distance between the front and rear wheels and the contact area between the tires and the floor.

X Larger wheels are stronger - Sturdiness depends on the material and thickness of the tire.

X Big wheels are easier to push - Big wheels are not better to push, they just require less effort. The same distance can be reached by rolling the big wheel in two turns, while the small wheel needs to roll in four turns. For caregivers, implementation is less laborious. Whether it pushes well or not depends on the wheel bearings.

Note: When choosing a wheelchair, remember to fall into the myth that bigger tires are better. Large wheels are easier to push, but they affect the space for turning and shifting.

Safety information when using a wheelchair

wheelchair

When getting on or off the vehicle, please lock the left and right wheels first; if not locked, the tires may slip and cause danger.

When getting on or off the vehicle, do not step on the footrests to avoid injury from the wheelchair tipping over.

Please park your wheelchair on a flat surface. If the wheelchair is parked on a slope, even if the wheels are locked, the wheelchair may still move, posing a danger.

Do not make sudden turns or emergency braking while accelerating to avoid overturning the wheelchair.

Never place near heat sources. Heat will cause the air in the tire to expand, causing explosions and loud noises.

When opening and closing the wheelchair, do not hold the edge of the seat to avoid pinching your hands.

Please pay attention to road conditions when walking to avoid tires getting stuck in ditches.

Before driving, you must wear a seat belt.

Please avoid long-term accumulation of water vapor in wheelchair plastic parts, otherwise the durability will be reduced.

Safety instructions

Safety instructions

wheelchair

When getting on or off the vehicle, please lock the left and right wheels first; if not locked, the tires may slip and cause danger.

When getting on or off the vehicle, do not step on the footrests to avoid injury from the wheelchair tipping over.

Please park your wheelchair on a flat surface. If the wheelchair is parked on a slope, even if the wheels are locked, the wheelchair may still move, posing a danger.

Do not make sudden turns or emergency braking while accelerating to avoid overturning the wheelchair.

Never place near heat sources. Heat will cause the air in the tire to expand, causing explosions and loud noises.

When opening and closing the wheelchair, do not hold the edge of the seat to avoid pinching your hands.

Please pay attention to road conditions when walking to avoid tires getting stuck in ditches.

Before driving, you must wear a seat belt.

Please avoid long-term accumulation of water vapor in wheelchair plastic parts, otherwise the durability will be reduced.

electric wheelchair

Inspection and cleaning

Battery instructions (for electric wheelchairs)

Delivery arrangements

Delivery Services and Terms

Delivery Services and Terms

1. Free delivery service is available for electric wheelchairs, electric nursing beds and most hand-pushed wheelchairs.

2. Enjoy free delivery service for a single order of HK$2,000 or above (limited to one delivery location and within Hong Kong).

3. A single order of less than HK$2,000 will be charged a shipping fee of HK$64 or more (depending on the weight of the goods).

4. Special area surcharge:

- For delivery to outlying islands, Discovery Bay, and Sha Tau Kok (non-restricted area), a surcharge of HK$160 will be charged.

- Ma Wan, Tung Chung and Discovery Bay are subject to an additional bridge toll of HK$40.

5. Fixed delivery schedule:

Regional delivery days:

Hong Kong Island Tuesday, Thursday, Saturday, Sunday

Kowloon District Monday, Wednesday, Friday, Saturday and Sunday

New Territories Monday, Wednesday, Friday, Saturday, Sunday


6. If delivery is required within a specified time, a surcharge of HK$60 will be charged.

7. If the goods need to be delivered via stairs, the calculation will be based on the size of each staircase and the goods. If the stairs are less than one level, it will also be counted as one level. The charging standards are as follows:

- Electric wheelchair or manual wheelchair: HK$200 per flight of stairs.

- Electric nursing bed: HK$500 per staircase.

8. If the driver has delivered the goods to the site but no one is available to receive the goods, the delivery fee will not be refunded. If further delivery arrangements are required, a re-delivery fee of HK$80 will be charged.

9. If the Hong Kong Observatory hoists a typhoon signal No. 8 or above or a red or black rainstorm warning, the delivery service time will be delayed or other arrangements will be made.

10. If customers require delivery via express delivery, additional charges will apply based on the size, weight and delivery location of the goods.

Fastest delivery time

delivery time:

Our company normally delivers goods within 1-2 days after order confirmation.

Fastest emergency:

1.) Our logistics department can deliver orders on the same day at the earliest (orders placed before 1:00 noon)

2. We may arrange to outsource express delivery, and the fare must be reimbursed in real time.

Service appointment

Inquiry, rental and trial services

Online form inquiry, rental reservation or free on-site trial (will respond within 24 hours):

General inquiries: https://www.hohomedical.com/pages/contact-us

Rent a wheelchair: https://www.hohomedical.com/pages/wheelchair-rental

Schedule a free in-home trial: https://www.hohomedical.com/pages/free-testdrive

For details, please refer to - Electric Wheelchair - Free door-to-door trial and training

Electric wheelchair - free door-to-door trial

Specialized personnel will come to your home to allow users to try out the electric wheelchair to gain control skills and confidence, ensuring that the product is suitable for Hong Kong's home environment and street ramps. The entire process will be guided by dedicated personnel, and the electric wheelchair will be brought to you nearby, making it convenient and fast.

A dedicated person will come to your home to teach you how to use the wheelchair correctly to increase your confidence and safety knowledge. You can also arrange to accompany the customer to a designated location after work to test the wheelchair, reducing the risk of differences between the purchase and the real-life operation. Guests can personally experience the experience of going up and down the ramp, falling down, and crossing the bed. It is absolutely suitable for the customer's own home situation and the ramp on the street, so only buy it if it is suitable. Welcome to contact our specialists to try it out!

In addition, if you want to train again after the sale, you are welcome to use our after-sales service support.

Fees for the specialist's door-to-door demonstration service: free door-to-door demonstration scenario teaching, on-site technical training, and professional usage advice on how to operate appropriately in the user's living environment Time: about 60 minutes


Trial Terms:

1. The free door-to-door trial service provided by our company is only applicable to electric wheelchairs and electric wheelchair scooters.

2. A maximum of two models of electric wheelchairs can be tried in each test run.

3. Each user has a free door-to-door test drive opportunity during the same purchase process.

Region: All areas in Hong Kong Service charges: Completely free Trial model: Any model, up to two models of electric wheelchairs Trial time:

Monday to Saturday, 10am - 19pm (can be arranged in advance during non-working hours)

Other special arrangements:

Additional auxiliary tools such as wheelchair threshold ramps, loudspeakers, walking aids, and emotional environment simulation devices can be carried

Remote video product demonstration

It is difficult for users with limited mobility or our masters to reach some places. At Haohao Medical Supplies, the health and convenience of our users are very important to us.

In order to facilitate the needs of different users, in addition to making an appointment for a free on-site trial , a free video product demonstration (Virtual Demo) is now provided. Users can use mobile phones or tablets to watch real-time expert information while sitting at home. Demonstrate electric wheelchair related operations and explain professional knowledge.

Just fill in the form below with your name, email, phone number and product model to arrange a remote video product demonstration

Remote video product demonstration service fee: free video demonstration (Virtual Demo) situational teaching, product use and technical explanation, demonstration of how to operate in a simulated device environment, and professional use suggestions. Time: about 60 minutes


Trial terms:

1. The free demonstration service provided by our company is only applicable to rehabilitation beds, electric wheelchairs and electric wheelchair scooters.

2. Service hours are during our office hours

Inspection, cleaning and repair

Inspection and cleaning

Inspection and cleaning

Check whether the screws of various parts of the wheelchair are loose (such as footrests, wheel axles and seats).

When pushing the wheelchair, pay attention to whether the wheelchair makes any unusual noises.

Check whether the wheelchair opens and closes smoothly and whether the locking devices of the footrests and armrests operate normally.

Never use strong solvent cleaning fluids or hard brushes to clean the wheelchair.

Be careful not to soak the fabric.

Steam cleaning is not suitable for these fabrics.

Check the connecting terminals regularly to prevent corrosion and damage that may affect the efficiency of electrical components.

Before cleaning, make sure the electrical parts are not connected to the battery to avoid unexpected current.

When cleaning, you can use a damp cloth to wipe the tire. Please dry the tire surface immediately after wiping to avoid accumulation of moisture and reducing durability.

The front wheel axle is easily entangled with hair and dust on the ground. The hair on the front wheel axle should be cleaned regularly with pliers to avoid affecting the wheel operation.

Maintenance service

In addition to providing high-quality authentic products , our mission is also to focus on customer service.

During the after-sales cycle, the services we provide include:

User operation

Support consultation and training

Product fine-tuning

Personalized settings

Renovation and cleaning

Repair warranty

Recycling

Details : Maintenance period and scope

Electric wheelchair: Comes with free maintenance for up to 2 years, and some models have 3-year/5-year maintenance.

Manual wheelchair: up to 5/10 years maintenance.

Warranty location: All maintenance and repairs are completed at our own factory in Hong Kong.

Time: Unless the bracket or large parts are damaged, it can usually be completed the same day (weekdays), or within 1-3 days at most.

Cost: Free during the maintenance period, including parts and labor, no hidden charges or inspection fees.

Master and engineering department qualifications: Master and registered engineer with 20 years of experience.

Electric wheelchair inspection and maintenance project FAQ

controller

◎Whether it can be switched on or off normally

◎Are the parts loose?

◎Is it convenient to operate in any direction?

◎Whether the speed can be adjusted

◎Is the power indicator light on and there is sufficient power?

◎Whether the speaker can be used normally

motor

◎Is there any abnormal sound?

◎Whether the electromagnetic brake can operate normally?

clutch device

◎Whether the clutch device can operate normally

◎Is there any abnormal sound?

wheelchair body

◎Is there any abnormal sound?

◎Are the parts loose?

tire

◎Are the parts loose?

◎Is there any damage?

◎Is there any abnormal sound?

Controller and brake

◎ Whether the brake operation is normal (manual and electromagnetic brake)

◎ Is there any abnormal light flashing on the controller?

Offer or discount

old man

When you purchase any wheelchair series with your senior citizen card, you can enjoy discounts and free shipping.

Residential Home/HA/Therapist

Residential homes/HAs/therapists can contact us for quotations through the following methods:

There are usually additional discounts. P cards are accepted and there are 30-day periods.

Phone: +852 35680755 / Fax: +852 30145799 / WhatsApp: +852 57170820 

Email: Info@hohomedical.com (general inquiries) / Sales@hohomedical.com (customer service)

civil servant

Eligible civil servants or retired civil servant customers can apply for the following government subsidies by presenting their invoices for medical supplies.

(Subject to relevant government provisions, please read the following government information for details)

Reimburse/directly pay medical expenses

For the reimbursement of medical expenses to civil servants and eligible persons, any medicines/devices/services that meet the following conditions can obtain a medical certificate from the attending doctor of the Hospital Authority;

The item is for therapeutic purposes (lifestyle items used based on personal convenience or choice rather than medical needs, or items not related to the treatment of disease are not included); and

b. The HA has no other free treatment with similar efficacy as an alternative; or in some cases, the patient does not have a good clinical response to the alternative treatment.

If civil servants and eligible persons do not apply for reimbursement of medical expenses, they can also apply to the Director of Health to pay the relevant expenses directly to external suppliers. However, they must first obtain a medical certificate issued by the attending doctor of the Hospital Authority and be accepted by the supplier. Direct debit arrangement. If the application is not approved by the Director of Health, or the amount approved is less than the actual amount required to be paid, civil servants and eligible persons must pay the balance directly to the external supplier.

Retired Civil Servants Welfare Fund 

The Civil Service Bureau has a Retired Civil Service Welfare Fund, which is managed by the Retired Civil Service Section. This fund aims to provide financial assistance to retired civil servants or family members of deceased retired civil servants who are in real need. Retired civil servants (those who draw pension or annual provident fund instead of additional pension) or the surviving spouse or dependent children of a deceased retired civil servant may apply for assistance from the fund regardless of where they live. The assistance allocated by the fund is in the form of a one-off payment. The main factors to consider whether the case is approved or not include the income and expenditure status of the applicant and his family members, whether he has received other fund subsidies of the same nature, etc. If the application is approved, it will be disbursed. The maximum amount is the full amount.

For inquiries regarding application review, as well as related payment and accounting arrangements, you may contact the Medical Reimbursement Section of the Finance Department of the Department of Health (telephone number: 3107 3415 or 3107 3417). All applications must be approved based on receipts of expenses.

If you are a retired civil servant, you may contact the Retired Civil Servants Service Section (telephone number: 2810 3850) to obtain an application form.

Or you can fill in the following form

Application form for reimbursement/direct payment of medical expenses (except cancer drug expenses provided by the Hospital Authority) (PDF format) 

Applications for reimbursement/direct payment of medical expenses should be made by civil servants and retired civil servants. Applicants are required to fill in the application form for reimbursement/direct payment of medical expenses (except for cancer drugs provided by the Hospital Authority) and submit the completed form together with the itemized bill/original receipt from our department to the Department of Health Long processing (Room 1107-1108, 11th Floor, 248 Queen's Road East, Wan Chai, Hong Kong (Handling Group: Medical Reimbursement Section of the Finance Department)). If the drug for which the fee is reimbursed was purchased outside the HA, the applicant must attach a prescription from the attending doctor of the HA with the form. Where feasible, applicants should submit their application within three months after purchasing the medical item so that the Department of Health can process it in a timely manner.

If you have any inquiries, please contact us.

Special limited time offer

In addition to senior citizens’ cards, if you pay by cash/cheque/FPS (not a credit card), you can get $200 off for hand-pushed wheelchairs and $500 for electric wheelchairs.

In addition, we will launch special promotional offers from time to time, details: Limited time offer

about order

Shop online

Shopping process at Hoho Medical online store:

a) Choose your favorite products

b) Click "Add to cart"

c) You can click "Continous Shopping" to continue shopping or "View Cart"

d) When you complete your shopping, click the "Cart" icon in the upper right corner and click "Check Out" to check out.

e) Enter your delivery details and select payment method

f) Confirm order and complete transaction

In addition, the company's website is also protected by an SSL certificate and an international anti-virus website certificate .

How do I know my order has been confirmed?
After confirming your order, you will receive a confirmation notification or phone call notification to your email address, which will include your order details. If you have any other questions, please call +852 35680755 or email: info@hohomedical.com

Visit the physical store to purchase

service hours:

-Monday to Friday: 10.00AM-7.00PM

-Saturdays, Sundays and holidays: 12.00NN-6.00PM

Our customer service team can be contacted by filling in the box below. We try to respond within the same day, usually within 24 hours.

Specialty store: H, 4th Floor, Block 2, Golden Dragon Industrial Centre, 162-170 Dalian Pai Road, Kwai Fong

A variety of products are in stock, with wide space corridors, free trials, and a variety of demonstrations and trainings.

Phone, email, Whatsapp for assistance in purchasing

For inquiries or reservations, please contact us through the following methods:

Phone: +852 35680755

Whatsapp: +852 57170820

Fax: +852 30145799

Email: info@hohomedical.com

payment method

We accept methods such as cash/transfer/cheque/FPS/Payme/credit card/UnionPay/Octopus/Alipay/WeChat - cash on delivery or prepayment

Bank: Bank of China (Hong Kong)
Account: 01266510442713
Fast FPS: 169388337
Payme: 57170820
Name: Hoho Medical Limited

Paypal: info@hohomedical.com

Consumption voucher arrangement

We accept the following payment methods using electronic consumer vouchers, and you can pay cash on delivery without even leaving home!

include:

Alipay Hong Kong

Octopus

Tap & Go "Tap and Go"

WeChat PayHK


Q1. Can I use more than one payment method to purchase a single product? For example: AliPay HK + Tap & Go?

Answer: No, a single product can only be paid with the same payment method.


Q2. Can I use coupons from homeowners/friends when purchasing a product?
Answer: Yes, but you must have a consumption coupon/payment account to pay in person in person.


Q3. Can the balance be paid with other payment methods?
Answer: Yes, there is no limit, any payment method is acceptable.

Q4. Can I use the first issue of coupons to pay the deposit first, and then pay the balance after receiving the second issue of coupons?

Answer: Yes, colleagues can arrange to collect payment separately. The customer will be notified to pick up the goods after the payment is collected. 

Q5. Are there any restrictions on the types of goods that can be purchased with consumer coupons?

Answer: No

How to quickly search and select products

Product Selection Tips <br/>You can first click on the Products main catalog to view various product categories, and then select by popularity, price, brand, product, and even product update date.

You can also enter the product name, brand or related keywords in the "Search" column at the top of the page, and then click to view the search results.