Sunrise Sterling S50 碳纖維電動長者代步車 (14.9kg，NFC手機解鎖，原廠行貨)
- Certified & Authentic
- Original Parts Warranty
- Dedicated After-Sales Support
- Top-Rated Mobility Store
- Speak to Our Team +852 3568 0755
- In stock, ready to ship
Sunrise Sterling S50 碳纖維電動長者代步車 (14.9kg，NFC手機解鎖，原廠行貨) x 1
Airline-compliant Lithium Battery x 1
Universal 110V-240V Charger x 1
Safety Belt x 1
OTA Remote Update Permanent Support x 1
HOHO Care Service x 1
FAQs - Technical Support & Inquiries (April 2026)
Please check if your question can be answered directly by the list below. You can also directly contact us here.
Most Frequently Asked Questions
Our technicians will bring electric wheelchairs to the customer's designated location for a trial. We can bring two models at a time, and it is absolutely free!
Showroom Address: Unit H, 4/F, Block 2, Golden Dragon Industrial Centre, 162-170 Tai Lin Pai Road, Kwai Fong, Hong Kong
It is easily accessible by bus, MTR, or car. We have over 50 wheelchair products on display, with a simulated environment for demonstrations. Our 1,400 sq ft physical showroom for wheelchairs allows for various wheelchair demonstrations and training.
Details: Contact Us
Yes, they can.
Method 1: If you travel frequently, you can choose a lightweight electric wheelchair. Our lightweight electric wheelchair series weighs less than 23kg, similar to the weight of a suitcase, making it easy for ladies to lift and place into a car trunk. For details, please see: Lightweight Electric Wheelchairs
Method 2: You can call a wheelchair-accessible taxi, which has a wheelchair lift, so users don't need to lift the wheelchair.
Warranty Location: All warranty repairs are completed on the same day at our own Hong Kong factory.
Time: Most repairs can be completed within 30 minutes on the same day (on weekdays). More serious issues may take longer.
Electric Wheelchairs: Come with 1-2 years of free warranty, with some models offering 3 or 5 years of warranty.
Manual Wheelchairs: Up to 5 or 10 years of warranty.
Cost: Free service at our company during the warranty period, including parts and labor, with no hidden fees or inspection charges.
Technician and Engineering Department Qualifications: Our technicians have over 20 years of experience and hold electrician A&B licenses, along with registered engineers. Our engineering department colleagues also possess master's degrees in engineering and are familiar with the operation of medical machinery.
You can first check the FAQ list on this page (How to Choose an Electric Wheelchair / Manual Wheelchair) to see if it helps; you can also contact us during business hours:
Phone: +852 35680755
Whatsapp / Signal: +852 57170820
Fax: +852 30145799
Email: Info@hohomedical.com
Specialty Store: Unit H, 4/F, Block 2, Golden Dragon Industrial Centre, 162-170 Tai Lin Pai Road, Kwai Fong
Note: Generally, we need to know the user's condition, height and measurements, living environment, etc. Our team will provide the most suitable solution immediately after receiving your inquiry.
Wheelchair prices vary depending on the style and function. Manual wheelchairs generally range from about HK$1,000 to HK$10,000, while custom-made active wheelchairs can range from HK$10,000 to tens of thousands of dollars.
Generally, users only need normal cognitive ability, vision, and hand-eye coordination to operate an electric wheelchair. If you are unsure whether the user's physical condition is suitable, it is recommended to consult medical professionals or a specialized store first.
Comparison of Four Major Electric Wheelchair Types
Portable Lightweight vs. Performance Folding vs. Outdoor Heavy-duty vs. All-terrain Professional
Ultra-lightweight Folding (Aircraft-friendly)
Approx. HK$6,800 – $28,700
Examples: Quickie Q50R Carbon, Joy Rider, Carbon X, Carbon X Ultra, Carbon XC+, Robooter E80
Full-feature Folding (High performance and foldable)
Approx. HK$12,000 – $22,000
Examples: DMC-III, GX320, HH300L
Stable and Durable (Outdoor multi-functional)
Approx. HK$15,000 – $60,000+
Most suitable for: Rehabilitation needs, special seating support, long-term full-day use, severe physical limitations, and high performance requirements
Examples: Karma KP31.2, Quickie Q300 or Q400 and above models
Professional All-terrain (Omni-wheel / Curb-crossing / Aircraft-friendly)
Approx. HK$17,500 – $55,000
Most suitable for: Needing to cross curbs, outdoor and daily use, all-terrain, flexible movement in narrow corridors, crossing gaps in MTR platforms
Examples: XSTO M4 Pro, WHILL C2, Robooter X40, Robooter E60 Pro A
Electric wheelchairs can range in weight from 10kg to 70kg or more. The main factors affecting weight are the battery, motor, and frame structure.
1. Lithium Battery: Life span is 3 times that of a general lead-acid battery, with approximately 1000 charging cycles, lasting 3-5 years. Its weight is also only about one-third of a lead-acid battery. It is equipped with a BMS safety system to monitor current and voltage, preventing the battery from overheating.
2. Lead-Acid Battery: Traditional battery, heavy, low efficiency, prone to overheating, and shorter lifespan. Cannot be taken on an airplane but is relatively cheaper.
Charging Instructions
- The electric wheelchair must be turned off during the charging process.
- If the electric wheelchair is not used for a long time, please charge it regularly: if the battery remains uncharged for an extended period, it will lead to increased wear and tear, and even damage the electric wheelchair.
- Avoid using a lead-acid charger for lithium batteries.
- Avoid using batteries or chargers of other models, brands, or incompatible specifications, as this may affect the performance and normal operation of the electric wheelchair, or even cause damage.
Charging Frequency (depends on usage habits), for example:
- Daily use | Charge daily
- Use 1-2 times a week | Charge once a week
- Use once a month or less | Maintain charging once a week (to prevent battery aging)
Under USDOT/IATA international air regulations, there are two main conditions for passengers to bring electric wheelchairs on an airplane (checked baggage):
1. The power of a single lithium battery must be below 300Wh OR the power of two batteries must be below 160Wh.
2. Must have a UN38.3 report. Sometimes airline ground staff may not be familiar with the conditions for wheelchairs on airplanes. If you need to purchase an electric wheelchair that can be taken on an airplane, it's best to look for well-known brands or those with certifications, such as Zinger Chair/ Joy Rider / Quickie Q50R Carbon/ Carbon X , which have been certified by multiple airlines in Hong Kong.
Steps for taking it on an airplane:
- Declare the wheelchair dimensions and battery wattage to the airline.
- If necessary, you can request a battery certificate from us (limited to specific models).
- Final confirmation before boarding.
- You can choose to check the electric wheelchair or drive it to the boarding gate; the crew will then stow it in the cargo hold.
Learn more: Electric Wheelchair Airplane Guide andLithium Battery Restrictions
1. Better Lithium Battery Chargers: Usually have an IC that senses if the battery is at a normal voltage. Due to the characteristics of lithium batteries, they charge very quickly at the beginning, then the charger reduces the voltage until it's slowly full.
2. Lead-Acid Battery Chargers: Charge and discharge at a constant rate, directly charging the battery.
Note: Due to the different characteristics of the two types of batteries, please use the original charger; and avoid using a lithium battery charger for lead-acid batteries, and vice versa.
For details, please refer to: Brushed Motor vs. Brushless Motor
1. Brushed Motor (commonly used in traditional electric wheelchairs):
Pros: Cheaper, quick to start, powerful
Cons: Heavy, consumes more power, not suitable for high-temperature operation, requires regular maintenance, performance degrades with use
2. Brushless Motor (new lightweight electric wheelchairs):
Pros: Lightweight, durable, energy-efficient, has a computer (lower controller) that communicates with the motor, allowing it to change speed and current based on conditions, preventing overheating.
Cons: More expensive, currently not many high-power brushless motors on the market
There are two types of controllers: 1) Brushless motor control; 2) Brushed motor controller
The best motor controller is the British PG controller. It offers fast response, stable current and control, and features a durable and robust housing.
Details: How to Distinguish Genuine British PG Controllers (Brushed Motor Version) - Electric Wheelchair
Standard electric wheelchairs are preset for right-hand control from the factory.
If left-hand control is needed, please inform us in advance so our technicians can install it.
If a caregiver needs to control from the rear, please also inform us in advance, and we can custom-order the controller to the rear.
Yes, most electric wheelchairs can be used in both electric and manual modes.
Electric wheelchair frames generally come in three types:
1. Fixed, non-folding frame
Usually found on heavy-duty electric wheelchairs, they have larger batteries for longer endurance and are non-folding.
The most common electric wheelchair frame in Hong Kong, it folds to a narrower width for passing through gates.
A new design for electric wheelchairs, without the traditional "ox ear" or "sheep ear" push handles, making them lighter and more aesthetically pleasing. The integrated design also reduces the likelihood of needing repairs. See Quickie Q50R Carbon.
- Avoid driving in heavy rain. When water floods the components, it may cause damage to the machine.
- When driving an electric wheelchair indoors, do not exceed a safe speed to avoid accidents.
- When backing up, use a slow speed and be aware of pedestrians nearby.
- Ensure that no objects are caught in the drive wheels, as this could cause injury or damage to the wheelchair.
- The user's posture should not be excessively tilted to prevent loss of balance and tipping over.
- When going up and down stairs, assistance from others is required. Please try to use elevators whenever possible.
- Observe traffic regulations when driving on public roads.
- Similar to driving other vehicles, avoid operating an electric wheelchair after consuming alcohol or medication to prevent accidents.
- When driving outdoors, adjust your driving style according to the current weather and road conditions.
- When it's dark or the lighting is poor, wear conspicuous clothing, or add reflective strips to your clothing to improve visibility.
- Avoid sources of fire when using, and never smoke on the wheelchair.
- Ensure that the maximum weight capacity is not exceeded (refer to the manual for specific models).
- Electric wheelchairs are susceptible to electromagnetic interference from devices such as radio stations, television stations, radio transmitters, two-way radio equipment, and mobile phones.
- Such electromagnetic interference may cause the electric wheelchair's brakes to fail or lose control, leading it to move on its own or lose directional control, and may also cause permanent damage to the electric wheelchair's control system.
- Users should practice operations such as moving forward, turning, overcoming obstacles, and braking with the help of caregivers until they can perform these operations independently, proficiently, and safely.
This is due to the quality of the lower controller. All electric wheelchairs with brushless motor designs require an amplifier and a motor frequency processor (i.e., the lower controller) to drive the motor. The faster the processing speed of the lower controller, the smoother and more responsive the wheelchair operation will be.
Best responsiveness series: Joy Rider, Quickie Q50R Carbon, Carbon X
When choosing a manual wheelchair, take 5 minutes to consider the following points:
1. Appropriate Size
When selecting, pay attention to the seat width, depth, height, backrest, and armrest height. It is recommended to try sitting in person at a physical store.
A well-fitting wheelchair provides high comfort. An ill-fitting wheelchair may affect health or cause chronic physical strain. Generally, mainstream wheelchairs in Hong Kong use a seat width of 43cm (17”) or 46cm (18”) as standard, which suits most Hong Kong users (Asians); if special seat sizes are required, custom orders can be inquired about.
Details: 【Wheelchair Selection Tips】How to choose wheelchair size
2. Purpose (Required Functions)
First, consider the user's condition and intended use. Refer to the suggestions below for different uses:
Daily use: Lightweight and comfortable manual wheelchairs are recommended for easy transportation and to reduce the burden on caregivers.
3. Special Needs
Based on the user's physical condition, such as stroke, Parkinson's disease, etc., select an appropriate wheelchair. Wheelchair features include: reclining, adjustable back tension backrest, orthopedic footrests or detachable footrests, flip-up or removable armrests, handle-style or foot-operated braking systems, or fold-down back for storage, etc.
4. Large and Small Rear Tires
Consider A) User's mobility independence: With large wheels, the user can propel themselves; with small wheels, they cannot. B) User's living space: Large wheels require a larger turning radius, while small wheels require a smaller one.
Suitable for users of large-wheel wheelchairs:
- Users with sufficient upper body strength to propel the wheelchair themselves, heavier users, and those navigating rougher terrain.
Suitable for users of small-rear-wheel wheelchairs:
- When the wheelchair is pushed by a caregiver, when the wheelchair needs to be lifted into and out of a vehicle, when transferring to and from bed, and when household passages are narrow.
** Debunking large/small wheel misconceptions:
X Large wheels are more stable - Stability is not determined by the size of the rear wheels, but by the distance between the front and rear wheels and the contact area of the tires with the ground.
X Large wheels are sturdier - Sturdiness is determined by the material and thickness of the tires.
X Large wheels are easier to push - Large wheels are not necessarily easier to push, just more effortless. For the same distance, large wheels roll twice, while small wheels roll four times. How easy it is to push depends on the wheel bearings.
5. Price
The three main factors affecting price are ─ functionality, material (directly impacts weight), and brand quality
Brand quality: Mainstream manual wheelchair brands in Hong Kong primarily come from Japan (e.g., Miki, Nissin, Ichigo Ichie) and Taiwan (Karma, Merits), whose quality is generally superior to mainland Chinese brands. Electric wheelchairs mainly come from Taiwan, the US, and Europe, and are usually of better quality than domestic ones.
6. Safety Certification and Durability
Wheelchair weight greatly affects caregivers. In addition to the burden when pushing, it also significantly impacts the feasibility and safety of folding and transporting the wheelchair. Wheelchairs made of ultralight materials can prevent caregivers from injury and strain during transport. Certifications include: ISO, FDA, CE, JIS T 9201, etc.
Generally, mainstream wheelchairs in Hong Kong have a standard seat width of 40-43cm (16-17”) or 46cm (18”), which suits the body types of most Hong Kong users (Asians).
If the user is 165cm tall or weighs under 165 pounds, a 16-17" wheelchair seat width is sufficient; if 165cm or taller, an 18" seat width is generally better. For special seat sizes, such as for obese individuals or children, custom orders can be inquired about.
Suitable for users of large-wheel wheelchairs:
- Users with sufficient upper body strength to propel the wheelchair themselves, heavier users, and those navigating rougher terrain.
Suitable for users of small-rear-wheel wheelchairs:
- When the wheelchair is pushed by a caregiver, when the wheelchair needs to be lifted into and out of a vehicle, when transferring to and from bed, and when household passages are narrow.
** Debunking large/small wheel misconceptions:
X Large wheels are more stable - Stability is not determined by the size of the rear wheels, but by the distance between the front and rear wheels and the contact area of the tires with the ground.
X Large wheels are sturdier - Sturdiness is determined by the material and thickness of the tires.
X Large wheels are easier to push - Large wheels are not necessarily easier to push, just more effortless. For the same distance, large wheels roll twice, while small wheels roll four times. How easy it is to push depends on the wheel bearings.
- When getting in or out of the wheelchair, please lock both left and right wheels first; if not locked, the wheels may slide and cause danger.
- When getting in or out of the wheelchair, do not step on the footrests to avoid the wheelchair tipping over and causing injury.
- Please park the wheelchair on a flat surface. If the wheelchair is parked on a slope, it may still move even if the wheels are locked, posing a danger.
- Do not make sudden turns or emergency brakes while accelerating, to avoid tipping the wheelchair.
- Do not place near heat sources. Heat can cause the air inside the tires to expand, leading to explosions and loud noises.
- When opening or closing the wheelchair, do not grip the edge of the seat to avoid pinching your hand.
- Pay attention to road conditions when moving to avoid the wheels getting stuck in drains.
- Before starting, you must wear a seatbelt.
- Avoid prolonged accumulation of moisture on wheelchair plastic parts, as this will reduce durability.
Online form for inquiries, rental reservations, or free home trial (replies within 24 hours):
General inquiry: https://www.hohomedical.com/pages/contact-us
Wheelchair rental: https://www.hohomedical.com/pages/wheelchair-rental
A specialist will visit to instruct the user on how to correctly use the wheelchair, and can also test drive at a designated location arranged by the customer, such as daily travel routes, downstairs parks, etc. The entire process will be accompanied by a specialist, allowing customers to ensure the wheelchair is suitable for their home conditions before making a purchase.
Trial Terms:
1. The free home trial service provided by our company is only applicable to electric wheelchairs and mobility scooters.
2. A maximum of two electric wheelchair models can be tried per trial.
3. Each user has one free home trial opportunity during the same purchase process.
4. Time: Monday to Saturday, 11 am - 6 pm
5. Additional auxiliary tools such as wheelchair threshold ramps, megaphones, walkers, and environmental simulation devices can be brought.
** Welcome to book a free home trial. Please call +852 35680755.
We can provide free and paid wheelchair knowledge lectures for residents or physical therapists, covering wheelchair structure, basic operation, how to choose a suitable wheelchair, maintenance tips, etc.; we can also bring several manual or electric wheelchairs to the designated location.
Please call +852 35680755 or email us to make an appointment.
We offer various personalized customization services, including:
1. Wheelchair products: custom rear controls, extended charging cables, special customization of wheelchair dimensions, speed adjustments, audible alerts for reversing, etc. according to user needs.
2. Accessible ramps(free on-site measurement for our customers): Customization of various types of metal ramps, wheelchair threshold rubber ramps, etc.
** If you have special requirements, please notify us in advance so we can prepare accordingly.
Additional discounts are usually available. We accept P-cards and offer 30-day payment terms. Residential care homes/HA/therapists can contact us for a quote through the following methods:
Phone: +852 35680755 / Fax: +852 30145799 / WhatsApp: +852 57170820
Email: Info@hohomedical.com (General Inquiries) / Client@hohomedical.com (Customer Service)
Eligible civil servants or retired civil servants can apply for the following government subsidies with invoices from Hoho Medical Supplies:
(Subject to relevant government terms and conditions, please refer to government information for details)
1. Reimbursement / Direct Payment of Medical Expenses
For the reimbursement of medical expenses to civil servants and eligible persons, medical certificates may be issued by the Hospital Authority's attending doctor for medicines/equipment/services that meet the following conditions;
a. The item is for therapeutic purposes (lifestyle items used for personal convenience or preference, not based on medical necessity, or items unrelated to the treatment of illness are not included); and
b. There is no other equally effective free treatment available from the Hospital Authority; or, if there is, the patient does not respond well clinically to the alternative treatment.
Civil servants and eligible persons who do not apply for reimbursement of medical expenses may also apply to the Director of Health for direct payment of relevant fees to external suppliers, but must first obtain a medical certificate issued by the Hospital Authority's attending doctor and obtain acceptance from the supplier for direct payment arrangements. If the application is not approved by the Director of Health, or if the approved amount is less than the actual amount payable, the civil servant and eligible person must pay the balance directly to the external supplier.
2. Retired Civil Servants Welfare Fund
The Civil Service Bureau has a Retired Civil Servants Welfare Fund, managed by the Retired Civil Servants Service Unit. The fund aims to provide financial assistance to retired civil servants or families of deceased retired civil servants who are genuinely in need. Retired civil servants (those receiving pensions or gratuities rather than additional pensions) or surviving spouses or dependent children of deceased retired civil servants, regardless of their place of residence, may apply for assistance from the fund. Assistance from the fund is a one-off payment, and the main factors considered for approval or rejection of cases include the applicant's and their family members' income and expenditure, and whether they have received funding from other similar funds. If the application is approved, the maximum amount that can be disbursed is the full amount.
For inquiries regarding the review of applications, and related payment and accounting arrangements, please contact the Medical Reimbursement Unit of the Finance Division, Department of Health (Tel: 3107 3415 or 3107 3417).
Retired civil servants who wish to obtain application forms may contact the Retired Civil Servants Service Unit (Tel: 2810 3850). Or use the form below:
For assistance with inquiries, please contact us.
If you pick up in person and pay by cash/cheque/FPS (non-credit card payment), manual wheelchairs will receive a $200 discount; electric wheelchairs will receive a $500 discount.
Additionally, we will be launching special promotional offers, so please keep an eye on our website and social media.
Payment
Our company accepts cash / bank transfer / cheque / FPS / Payme / credit card / UnionPay / Octopus / Alipay / WeChat, etc. - payment on delivery or prepayment, details are as follows:
Bank: Bank of China (Hong Kong)
Account: 01266510442713
FPS: 169388337
Payme: 57170820
Name: Hoho Medical Limited
Shopping process at Hoho Medical online store:
a) Select your desired products
b) Click "Add to cart"
c) You can click "Continous Shopping" to continue shopping or "View Cart" to view your shopping cart
d) When you have finished shopping, click the "Cart" icon in the upper right corner, then click "Check Out" to proceed to checkout
e) Enter your delivery details and choose your payment method
f) Confirm your order and complete the transaction
In addition, our company's website also has an SSL certificate and international antivirus website certificate protection.
Specialty Store Address: Unit H, 4/F, Block 2, Golden Dragon Industrial Centre, 162-170 Tai Lin Pai Road, Kwai Fong
Service Hours:
- Monday to Friday: 10:00 AM - 7:00 PM
- Saturday and Holidays: 12:00 NN - 6:00 PM
Alternatively, you can also contact our customer service team by filling out the form, and we usually respond within 24 hours.
1. Electric wheelchairs, electric nursing beds, and most manual wheelchairs enjoy free delivery.
2. A single order of HK$2000 or above qualifies for free delivery (limited to one delivery location within Hong Kong, excluding remote areas).
3. A shipping fee of HK$64 or more will be charged for single orders under HK$2000 (depending on the weight of the goods).
4. Surcharge for special areas:
- An additional charge of HK$160 will apply for deliveries to outlying islands, Discovery Bay, and Sha Tau Kok (non-restricted area).
- An additional bridge toll of HK$40 will apply for deliveries to Ma Wan, Tung Chung, etc.
5. Fixed delivery schedule:
Hong Kong Island | Tuesday, Thursday, Saturday
Kowloon | Monday, Wednesday, Friday, Saturday
New Territories | Monday, Wednesday, Friday, Saturday
6. An additional fee of HK$60 will be charged for deliveries within a specified time.
7. If goods need to be delivered via stairs, charges will be calculated per flight of stairs and product size. A flight of stairs will be charged even if it's less than a full flight. The charging criteria are as follows:
- Electric wheelchairs or manual wheelchairs: HK$200 per flight of stairs.
- Electric nursing beds: HK$500 per flight of stairs.
8. If the driver has delivered the goods to the site but no one is available to receive them, the delivery fee will not be refunded. If re-delivery is required, a re-delivery fee of HK$250 will be charged.
9. If Typhoon Signal No. 8 or above, or a Red or Black Rainstorm Warning is hoisted, delivery service times will be delayed or rearranged.
10. If the customer requires delivery via courier service, additional charges will apply based on the size, weight, and delivery location of the goods.
If in stock, we can deliver within 1-2 days after order confirmation, but confirmation is required before 4 PM.
For the fastest urgent situations:
1. Our logistics department can arrange same-day delivery (for orders placed before 1 PM).
2. Alternatively, we can arrange outsourced urgent delivery, with actual costs for transportation being reimbursed.
- Check all screws on the wheelchair for looseness (e.g., footrests, axles, and seat).
- Listen for any unusual noises when pushing the wheelchair.
- Check that the wheelchair opens and closes smoothly, and that the locking mechanisms for the footrests and armrests are functioning correctly.
- Do not use strong solvents or hard brushes to clean the wheelchair.
- Be careful not to soak the fabric.
- Steam cleaning is not suitable for these fabrics.
- Regularly check the connection terminals to prevent corrosion and damage that may affect the efficiency of electrical components.
- Ensure electrical components are disconnected from the battery before cleaning to avoid accidental current flow.
- When cleaning, use a damp cloth to wipe the tires, and dry them immediately afterwards to prevent moisture buildup and reduce durability.
- The front axle often collects hair and dust from the ground; regularly use pliers to clean hair from the front axle to prevent it from affecting wheel operation.
A) Repair Period and Location
In addition to providing guaranteed high-quality genuine products, our primary focus is customer service.
During the after-sales cycle, we offer services including:
- User operation, support consultation and training, product fine-tuning, personalization settings, refurbishment and cleaning, repair and warranty, recycling, etc.
Details: Warranty Period and Scope
1. Electric wheelchairs: Come with a free warranty of up to 2 years, with some models even having 3 or 5 years of warranty.
2. Manual wheelchairs: Up to 5 or 10 years of warranty.
3. Repair location: All warranty repairs are completed at our own factory in Hong Kong. Address: Unit H, 4/F, Block 2, Golden Dragon Industrial Centre, 162-170 Tai Lin Pai Road, Kwai Fong.
4. Time: Unless the frame or large parts are damaged, it can usually be completed on the same day (on weekdays), or within 1-3 days at most.
5. Cost: Free during the warranty period, including parts and labor, with no hidden charges or inspection fees.
6. Technician and Engineering Department Qualifications: Technicians with 20 years of experience and registered engineers.
B) Repair Steps
1. Please call or WhatsApp us first, and provide your receipt and photos of the part(s) needing repair.
2. We will determine the handling method based on the situation: for minor issues, we can mail parts to the recipient or provide video guidance; for more complex issues, customers can bring the wheelchair back to the company for repairs by professional technicians and teams; if the customer finds it inconvenient to go out, we can also send a technician to their home (for simple issues only), but additional transportation and inspection fees will be charged.
Common Repair Problems and Solutions
1. Suddenly stopped working?
- Did you bump the wheelchair? If so, it's highly likely that the motor tripped due to the impact. Disconnect and then reconnect the battery cable to resolve this.
- If it happened on flat ground: it could be due to lack of motor oil, aging battery, or worn-out wiring, requiring inspection at the company.
- If it happened on an incline: it could be due to excessive current. Disconnect and then reconnect the battery cable to resolve this. If it happens again, please call to schedule an appointment for service at the company.
2. Not charging?
- Have you not charged it for a long time? If so, it's highly likely that the battery entered safety mode due to prolonged disuse. Please bring it back to the company for charging.
3. Short travel distance?
- Has the wheelchair been used for a while? Or do you frequently use the wheelchair on slopes? If so, it's highly likely that wear and tear has led to a lack of motor oil or an aging battery, requiring inspection at the company.
** Please note: Before bringing the wheelchair for inspection, please fully charge it. We will then discharge it, a process that takes 3-4 hours.
1. Front wheels not smooth and making "clicking" noise?
- You can lift the front wheel and rotate it to see if there is any noise. It is highly likely a bearing issue, requiring replacement at the company.
2. Wheelchair flat tire?
- You can come to the company to replace the pneumatic tire, or you can purchase solid tires (for certain models only) to avoid flat tires once and for all.
1. Feeling weak when going uphill?
Motors will wear out over time with use and travel routes, requiring maintenance at the company.
- Motor oil replenishment: $500, approximately 4-5 hours to complete.
- Carbon brush replacement: $200 per brush, two brushes per motor, total $800.
1. Frame making a "creaking" noise?
- The screws underneath may be loose; you can tighten them yourself or bring them back to the company for free tightening.
2. Abrasion between the seat and the frame?
- You can come back to the company to add shock-absorbing rubber to reduce friction.
3. Carbon fiber frame broken?
- Generally, a carbon fiber frame is very difficult to break unless it is hit. This is considered human damage. You can first take photos and send them to us to confirm the damaged area, and then we will decide whether the relevant frame can be replaced depending on the situation.
1. Too fast or too slow, too sensitive?
- The controller mainly has three ways to control speed: 1) The force with which the user pushes the joystick; the harder you push, the faster it goes; 2) Speed selection, usually with five gears; 3) Computer program controlling the output of the gears.
- Solution: First, try not to push the joystick too hard; if the problem persists, you can come to the company to adjust it using a computer.
2. Other indicator lights on?
- Different indicator lights represent different problems. Please take photos/videos for us so that the technician can confirm the problem and proceed with the next repair step.
3. Wheelchair out of control? Drifting to one side when going downhill?
- This could be a front fork issue, leading to unbalanced wheels. Please make an appointment to come to the company for a check-up.
4. Cannot turn on?
- Check if the wheelchair is fully charged. When fully charged, the charger light will turn green.
- Check if manual push mode is activated. If so, please turn off manual push mode to operate the wheelchair.
Delivery Services
For fastest immediate delivery (additional transportation fee may apply)
1. Wheelchairs, electric wheelchairs, and electric nursing beds all enjoy free delivery service.
2. Our own technicians and drivers will deliver the products, provide detailed explanations, and conduct inspections upon delivery.
3. Payment can be made upon delivery or by credit card on-site.
4. Delivery can be scheduled within a specified time slot.
5. If any special arrangements are needed, please inform us when placing your order.
**Terms and Details of Hoho Medical Supplies Delivery Service**
