技術 101 ·
Do you want a repair? We would rather have reliable, high-quality products
Do you want a repair?
We believe that you don’t want to have to repair it frequently. We believe that you would rather use high-quality products that are safe and reliable and use them according to professional guidance without having to repair them.
Therefore, we provide high-quality products and provide door-to-door test-run services, which are absolutely test-resistant and safe. We often receive repair requests for defective products purchased elsewhere and we are asked to help deal with them.
In addition to providing guaranteed high-quality authentic products , our most important goal is customer service.
During the pre-sales and after-sales cycles, the services we provide include:
- User operation support
- Consulting and training
- Assistance in bringing an electric wheelchair onto the plane
- Product fine-tuning or personalization
- Renovation and cleaning
- Repair warranty
- Recycling
If you still have questions about the use of the product after purchasing it, We provide the following services to help you ensure that you or your family can use the product correctly and safely after purchasing the product. Services include (all products: wheelchairs/electric wheelchairs/scooters/nursing beds and other products):
| Telephone technical support |
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| Repeat training using techniques |
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| Specialist comes to demonstrate |
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Product guarantee
- No Fakes Pledge (Recognized by HK Gov.) - Genuine product commitment
- Recommended by Occupational Therapists - Recommended by Occupational Therapists
- CE & FCC Compliance - Comply with EU and US requirements
- ISO Certification - ISO verification and more
- 2 - 10 Year Maintenance(Electric Wheelchair, Scooter) - 2 - 10 Years of effective maintenance( Electric Wheelchair / Scooter / manual wheelchair )
- Web Security - This website is also protected by SSL certificate and international anti-virus website certificate
- Professional Staff (Automobile & EMSD) - Electrical and automotive engineers and service personnel management (registered engineer, government EMSD registration number: W129770)
- Senior Citizen Card Scheme - Government Senior Citizen Card Scheme Discount Company
Free warranty period (parts and labor included)
Itemsproject * |
Frame StructureBracket structure |
Electric ComponentsElectronic parts (including: motor/battery/controller) |
Scooter mobility scooter |
60 Months months | 12 Months months |
Nursing Bed Nursing Bed |
36 Months months | 36 Months months |
Electric Wheelchair Electric Wheelchair |
24 - 60 Months months | 12 Months months |
Manual Wheelchair Manual Wheelchair |
24 - 120 Months months | - |
Health Device Personal Care Products |
12 Months months | 12 Months months |
Others Others |
12 Months months | - |
*: If malfunction occurs due to man-made damage, unauthorized modification, unauthorized disassembly of the battery, etc., maintenance fees will be charged.
Parts: such as pins/screws/fine plastic parts/rings are guaranteed to be replaced free of charge for life.
- If any goods are damaged during the warranty period, repair labor costs and accessories will be free of charge , and there will be no other charges (if you need to call a taxi to collect/deliver the goods , transportation fees will be charged).
- Customers must present the original valid receipt issued by Hoho Medical to enjoy the relevant quality assurance. After customers purchase products, please keep all original invoices as proof.
- Once the goods are transferred, the warranty will be deemed invalid.
- After receiving the goods, if the customer finds that the product has quality problems and needs to be returned or exchanged, he or she can contact us and take a photo for our records for reference.
- When returning the product, you must keep the original packaging box and return it together with all accessories.
- When returning the product, the relevant gifts must be returned together.
- All items sold are non-refundable.
- All products cannot be returned or exchanged unless they involve quality issues.
– The product has been improperly stored or assembled, improperly used, abused, misused, altered, or treated with improper cleaning methods or detergents;
– The product has not been maintained according to the maintenance methods provided on the back page and/or the maintenance leaflet attached to the product;
– Any normal wear and tear, cuts, scratches, improper bending or damage caused by impact or accident;
– The product has been repaired and modified by non-technical personnel of the company;
– The product serial number has been converted, altered or removed
– Product damage caused by any external factors, such as problems caused by exposure to sunlight, moisture, dust, dust mites, etc.;
– The product has been left outdoors or in a humid environment, such as a bathroom;
– Damage caused by improper use, self-modification, disassembly, failure to follow the instructions for use of the instrument, or use of the specified power supply;
– Failures caused by moving or transporting after installation;
– Appearance materials, consumable materials (such as batteries, tires, seat cushions, heating pad covers) and other accessories;
– Mechanical strain injuries;
– Consumable parts, such as wheelchair tires, handbrakes, screws, etc.; arm straps of blood pressure monitors;
– The customer fails to present the purchase receipt;
– Special offer display items; or any products for which the original invoice cannot be provided.
– If after the warranty period expires
In case of any dispute, Hoho Medical Ltd. reserves the right of final decision.
Employee qualifications
Our professional team with knowledge and qualifications covering mechanical engineering, industrial engineering, electronic engineering, design, ergonomics, occupational therapy, etc. It has an international perspective and is familiar with international standards. It introduces high-quality medical supplies from all over the world and Hong Kong Express is provided to complete repairs and delivery within 1-3 days.
- Management of electrical and automotive engineers and service personnel (registered engineers and professionals, holding electrician A and B licenses | Government EMSD registration number : W129770)
- Member of Hong Kong Retail Management Association
- Member of Hong Kong Medical and Healthcare Equipment Industry Association
The team includes government-registered engineers and A- and B-licensed electricians ( about us ), and our emphasis is on knowledge and service.
